Field Technician - Midrand, South Africa - NEC XON
1 week ago
Description
Main purpose of the job
The Retail/Pricer Field Technician function entails the installation of retail projects assigned to him and assuring that such projects are delivered within the agreed upon time frame and approved budget.
- It also entails the overseeing of all staff members and tools assigned to him to assure cost and time effectiveness on all projects.
Key responsibilities
Supervision of Permanent and/or Temporary staff members (Assisting Field Technician, and cabling Team) employed for all Pricer installations nationwide Project Management
Able to run and manage projects assigned to him from inception right up to sign-off independently
Updating the PM/OM with regards to the progress of projects on a daily basis.
Communicate changes (delays, cost variations, etc.) to the parties involved, prior to the occurrence of such and propose alternatives, if and when applicable.
- Ensuring, to the best of his/her ability that all installations / Projects are delivered within the proposed budget and time frame.
Preparing of, detailed and explanatory, final reports to your manager consisting of problems occurred and remedial actions taken, for all projects / installations delivered.
Ensuring that all items, in their correct quantity, necessary for an installation (as per quote), are ready for delivery to the site prior to such installation.
Responsible to ensure all equipment required for any retail and/or Pricer installation are complete (Verified equipment kit, and delivery loaded in advance) and delivered to site prior to starting installations where applicable.
Ensuring that the correct quantity and correct items, for an installation, are delivered at the site and that the relevant documentation is fully completed by the customer, e.g.
Arrange transport of assigned retail/Pricer resources and teams required for an installation
- Ensure that assigned retail/Pricer resources are always on time, deliver high quality work.
- Responsible to sign off monthly time sheets for Assisting Field Technician on a daily basis.
- Manage Cabling Team for all his installations, ensure high quality work and that deliveries are on time.
Liaise with customers to ensure customer satisfaction is maintained at high level during and after installation.
Attending to any customer queries with regards to retail/Pricer ESL systems
Communication with the client as to what the procedure of the installation would be.
Managing of Assisting Field Technician in his team during the installation.
Training of members in his team
Training of Client and his staff on the Pricer system
Managing the paperwork (claim forms, time sheets, etc.) of his Assisting Field Technician.
Ensuring that his paperwork is handed in, together with that of his team, at the times requested by the Supervisor and or PMO and or OM.
Ensuring that tools are returned in the condition handed to the Assisting Field Technician.
Ensuring that all equipment (tools) issued is returned once a project is complete.
Promptly report any tools that are damaged and/or misplaced during the project.
Ensuring that the correct equipment (to be installed) is delivered on site on time.
Arrange accommodation and S&T request for approval from PM/OM
Assist with the installation of any retail/Pricer equipment be it hardware or software related.
Prompt escalation to the PM/OM of any issues to ensure fast remedial action.
Ensuring the full functionality of the system installed.
Ensuring customer satisfaction during the installation of a system.
Build a relationship with Manager or Owner where possible
Assisting with training of staff members in the installation of the system to assure smooth future installations.
Ensure that all necessary documentation is correctly completed signed and handed in.
Ensure that the team, including himself, are professional, helpful and friendly at all times when dealing with a customer.
Always be fair and respond in a Professional way when communicating with other staff members or shoppers.
Be an example by always dressing according to the company dress code.
Sales duties i.e., endeavour to sell retail/Pricer ESL system to any new or existing customer
Perform tasks as assigned to him by the Supervisor/PMO/operations manager or any senior team manager
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Pricer Knowledge
All basic Pricer software knowledge
Advanced Pricer software knowledge preferred.
Install PRC file and integrate to customer back-office system
Transceiver pla
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