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  • Customer Service Professional - Cape Town - RTT

    RTT
    RTT Cape Town

    1 month ago

    Default job background
    Description

    Job Title: Customer Service Professional

    About RTT

    Welcome to RTT, a dynamic and growing company dedicated to delivering exceptional services. We are committed to excellence in all aspects of our operations.

    Salary and Benefits

    The estimated salary for this role is R 250,000 - R 350,000 per annum, depending on experience. Our comprehensive benefits package includes medical aid, retirement fund contributions, and paid time off.

    Job Description

    Key Responsibilities:

    • Monitor deliveries and reports to ensure timely completion according to the Customer SLA.
    • Analyze and communicate Client requirements, anomalies, and trends effectively.
    • Liaise with National/Cross Border Branches to ensure delivery adherence to SLA.
    • Attend to all email and telephonic queries, providing timely and accurate feedback.
    • Assist Operations Team as required.

    Requirements:

    • Grade 12 – Matric qualification.
    • 3-5 years' experience in Customer Service.
    • Geographical knowledge and understanding of Company's distribution network.
    • Track Trace system proficiency.

    Essential Skills:

    • Effective communication and interpersonal skills.
    • Time management and organizational abilities.
    • Analytical and problem-solving skills.
    • Initiative and adaptability.
    • Multitasking and prioritization skills.

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