IT Technician - Johannesburg, South Africa - Webhelp

Webhelp

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Advert
Are you a tech savvy individual with a passion for innovation, helping others and finding ways of working efficiently?

We are looking for a motivated individual who embraces technical innovation to join our Pretoria team as an IT Technician, providing IT support and service to enable our contact centre to operate efficiently.

In this role, you will identify, develop and implement strategies for procedure and technology improvements. You'll need to work well under pressure adhering to tight deadlines and multiple tasks.

Keeping your cool under pressure should be what you're known for (apart from your in depth knowledge and understanding of all things tech).

We want someone highly responsible and motivated, someone who leads by example and can impart knowledge in an empathic manner.

You should be an excellent communicator whether it be raising awareness to stakeholders, pointing out areas of improvement with your team or helping a customer online or telephonically.

What you'll be doing

Presenting a professional, friendly and caring image to the customer at all times
Assisting in the business success of the Team by taking ownership of personal performance
Ensuring the customer is given full and correct information
Acting in a responsible manner at all times ensuring compliance with policies
Resolving issues assigned from the IT Helpdesk
Diagnosing and resolving faults raised by customers
Supporting the rest of the IT department with internal issues and work on IT projects when required
Performing daily maintenance checks
Working to predefined service level targets
Adding value to IT customer support
Liaising with resolver groups and IT suppliers and clients
Keeping up to date with changes with technology
Being responsible, together with other team members, for developing and maintaining a high quality IT service for all customers and clients
Challenging existing methods where improvement opportunities exist
Providing remote support using a variety of communication and collaboration tools
Occasional travel to other locations

What you'll need

Matric
National diploma or degree (Preferable)
Indepth technical understanding of IT services
Must demonstrate, understand and comply with all legislative requirements including but not limited to FSA, DPA, OFCOM
Must demonstrate, understand and comply with policy particularly in relation to certification standards (e.g. ISO27001, PCI DSS, ISO9001)
Ability to support various operating systems: Microsoft Server (2003 / 2008), Microsoft client (Windows XP, Windows 7), Linux, VMWare
Knowledge of networking technologies
Any IT certification\course would be extremely beneficial (MCP, MCSE, CCNA)
Knowledge of any Telephony ACD, Avaya, Aspect, Genesys systems (Desirable)
Experienced problem solving in technical areas
Good organisation and administrative skills
Prior experience of supporting multiple system users in a large business environment
Clear and concise communication skills through all levels of staff

Each Webhelper brings a different energy, passion, a unique set of skills and talents.

This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We'd love to get to know you better. After applying, you will be sent a link to complete a quick online chat. Take this opportunity to advance your career with our collaborative team of game-changers today.

Job Reference:
SA01911