Product Support Agent - Durban, South Africa - Tracker South Africa

Tracker South Africa

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference:
track_001189

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Customer Service
Location:Durban
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:
Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

Job description:

Provide telephonic service existing clients.
Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
Liaise with internal / external clients, branches, consultants, as well as fitment departments
Capture, maintain and update customer and vehicle details
Communicate with the Cancellation department when receiving cancellation request from the clients
General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
Provide feedback to the internal and external customers
Creating, allocate and follow up on service requests
Any other related tasks or duties assigned by the Supervisor / Line Manager
Adherence/Comply to schedules as determined on the Telephony system.

Minimum requirements:

Must have Matric / Grade 1
Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
Understanding of telematics & telecommunications, specifically GSM & satellite communication
Excellent Communication (verbal and written) skills
Ability to take ownership of tasks and queries
Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
Attention to detail
1year previous call centre experience
Initiative
Teamwork
Problem solving
Results driven
Customer centric