Supervisor: Branch Administration - East London, South Africa - Assupol

Assupol

Verified Company

East London, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

1. Facilitate client relations across branch offices Oversee service delivery to both external and internal clients (TCF)
Address and document complaints proficiently (TCF)
Supervise adherence to compliance standards and client service efficiency (TCF)
Monitor the calibre of all client service administrative tasks related to sales (TCF)
Support sales efforts to meet targets effectively.
Administer business retention strategies.
Supervise New Business Policy Administration- Ensure the efficiency and accuracy of data capturing processes (TCF).
Monitor compliance with quality assurance standards for new business procedures, including sampling 1% AL and 4% CNS cases (TCF).

Oversee the implementation of tick-off procedures and policies to uphold regulatory compliance and operational integrity (TCF).- Provide leadership and guidance to optimize new business operations and maintain high standards of service delivery.

Supervise Claims Registration Processes- Oversee the registration of claims, ensuring accuracy and completeness (TCF).
Review processed claims to verify accuracy and ensure comprehensive system notes (TCF).
Conduct checklist completion on a sampling basis and submit to the Branch Operations head office (TCF).
Provide leadership and guidance to maintain quality assurance and compliance standards in claims management.
Management of budgetary control- Compile budget.
Supervise branch office expenditures within budget limits.
Strategize and implement methods to reduce operational costs.
Oversee procurement, inventory management, and supply logistics.
Report on Branch Office Operations- Present monthly administrative activity reports detailing daily office operations and challenges.
Furnish Sales with weekly statistics regarding pending correspondence related to new business.
Supervise the submission of claims registers.
Management of logistics- Guarantee branch offices maintain corporate identity standards.
Ensure offices are properly maintained.
Coordinate with the facilities department for any maintenancerelated concerns.
Responsible for compliance and TCF- Follow company policies, procedures, and the General code of conduct, aligning with FSCA and all regulatory guidelines.
Provide guidance to staff regarding pertinent legislation and industry standards.
Coach staff on applicable business rules, policies, and procedures (Assupol, CNS, Kestrel, Incub8, and PL).
Comply with FAIS requirements.- Oversee employee representatives while they deliver services under supervision.
Provide monthly supervision evidence to HR.
Mentor and train supervisees to ensure their thorough understanding of products.
Attend meetings between employees and clients to observe and offer guidance.
Management of staff- Conduct audits and maintain control over attendance registers.
Administer staff leave arrangements.
Monitor and evaluate staff performance on a monthly and biannual basis (TCF).
Efficiently manage branch operations
Lead training, development, and ongoing coaching initiatives for staff.
Ensure compliance with disciplinary and grievance procedures.
Manage the updating of IT programs.
Oversight of the Integration Process- Ensure seamless integration by aligning policies and procedures across branch office staff (Assupol, CNS, PL, Kestrel, Cornerstone, Top Top, and Incub8).
Facilitate crossfunctional collaboration to ensure consistency and efficiency in operations.
Monitor adherence to integrated policies and procedures to promote organizational unity and effectiveness.
Provide guidance and support to ensure successful implementation of integration initiatives.
Regularly assess integration progress and address any challenges or gaps to optimize outcomes.