Sharepoint Specialist - Johannesburg, South Africa - PC Staffing Solutions
Description
ROLE DESCRIPTION:
Job summary statement/purpose:
Responsible for SharePoint management, maintenance and administration to ensure ongoing system support, reliability, availability and optimisation.
KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):
1.
Operational:
Responsible for managing SharePoint sites and accounts, including configuration, custom features deployment.
Manage organisationss SharePoint environment and enhancement as per business requirements by adhering to the development process (SDLC) and Change Management process (ITIL).
Management and maintenance of site content, structure settings, site hierarchy, and site collection navigation.
Utilisation of Sharegate tool /relevant tool for migrations of SharePoint sites and collections to the O365 SharePoint Online Environment.
Update documentation, check validity and accuracy on all documentation used by the end users, site owners and Administrators.
Provide 1st and 2nd line support for SharePoint and liaising with the Service provider where necessary.
Troubleshoot issues/incidents and provide user support.
Analyse and recommend SharePoint enhancement, updates, and upgrades.
Administer and configure SharePoint and share knowledge with IT team.
2.
Reporting:
Produce necessary reports based on requests.
Input into management reports as and when requiredContribute directly to the SharePoint journey, enable quality of IT service in-line with service management strategy.
3.
Processed and continuous improvement:
Ensure that SharePoint standard operating procedure is maintained on regular basis Determines and implements security standards for the SharePoint platform.
Designs and implements a comprehensive structure that logically organises related components into a hierarchical structure across the SharePoint platform.
Collaborates with IT resources to integrate SharePoint modules with other systems.
Creates and maintains technical documentations such as the SharePoint platform.
4. Ad-hoc tasks:
Recommend best practices to achieve business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results.
Perform any reasonable tasks as and when required by the Line Manager and Functional Manager.
Share knowledge with internal and external stakeholders for support purposes.
Participate in projects integrating with SharePoint and provide input where required
Qualifications and Experience:
Diploma in computer science or IT related qualification
ITIL foundation certificate (added advantage)
SharePoint relevant certificate
Over 5 years of SharePoint administration experience
Programming experience (added advantage)
Experience managing and administration of enterprise-level O365 SharePoint 2013
Experience in SharePoint online (added advantage)
Experience troubleshooting issues and providing customer support for service requests related to O365 SharePoint Online and on-premises environments.
Working knowledge of current messaging and collaboration systems software, protocols and standards
- Experience in configuring, administering, and monitoring Exchange Active Sync services.
- Ability to solve complex SharePoint issues.
Knowledge:
Knowledge of SharePoint
Understanding of Software Development Life Cycle (SDLC)
ITIL process understanding
Customer Service Skills
Good communication skills verbal and written
MS Office
Good interpersonal skills
Application skills
Communication skills
Business Acumen
Process driven
Customer service driven
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