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  • Hospitality System Consultant - Kloof & Hillcrest - Carlysle Human Capital

    Carlysle Human Capital
    Carlysle Human Capital Kloof & Hillcrest

    3 weeks ago

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    Description

    Job Title: Client Onboarding Specialist

    About the Role:

    We are seeking a skilled Client Onboarding Specialist to join our team. The ideal candidate will have experience in project management, key account management, and client onboarding. Strong written and verbal communication skills are essential.

    Key Responsibilities:

    • Onboard new clients to our software, ensuring a seamless integration process.
    • Conduct regular post-onboarding check-ins to ensure client satisfaction.
    • Onboard new POS clients, providing personalized support and guidance.
    • Implement integrations with financial interfaces, streamlining client operations.
    • Lead consultative projects related to data changes, advising clients on best practices.
    • Stay up-to-date with new product features and services, providing expert advice to clients.
    • Maintain and update onboarding SOPs and documentation, ensuring consistency and quality.
    • Onboard new properties for existing clients, expanding our service offerings.

    Requirements:

    • Proven experience in project management, key account management, and client onboarding.
    • Excellent written and verbal communication skills, with the ability to build strong relationships with clients.
    • Knowledge of the tourism/hospitality industry is preferred.

    What We Offer:

    We provide a competitive salary, commensurate with relevant experience, as well as benefits including medical aid, pension fund, and profit share for qualified candidates.

    Location: Kloof, Durban

    Categorization: Application Support, Project Management, Key Account Management

    Sector: Hospitality, Tourism, Software Services

    Estimated Salary: R200,000 - R300,000 per annum


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