National Claims Manager - Johannesburg, South Africa - Sanlam

    Sanlam
    Sanlam Johannesburg, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Sanlam background
    Description

    Who are we?

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

    What will you do?

    We have an exciting opportunity for a National Claims Manager at Echelon, a division of Santam. The incumbent reports to the Head of the division at an EXCO level. The incumbent is required to be multi-skilled, have a very strong claims technical background, and be an excellent manager of people. This person would be responsible for the smooth running of the claims department (Motor, Non-Motor, Liability), and ensuring that the management of this department meets the Company's claim's philosophy and protocols at every level.

    This role will be based at our Sunclare offices in Claremont.

    Key to this is ensuring that the claims supervisors and claims administrators adhere strictly to the following:

    • Service level agreements

    • Approved claims authorities

    • Separation of claims duties

    • Management of volumes and conflicts of interest

    • Oversight and direct management of complex claims

    What will make you successful in this role?


    • Claims to be processed within SLA

    • Ensuring separation and segregation of duties

    • Strict adherence to prescribed mandates

    • Effective liaison with all departments including underwriting and accounts

    • Analyzing and reporting on claims

    • Salvage and recovery management

    • Being an effective leader and having excellent skills with regards to management of staff

    • Effective management of suppliers

    Qualifications and Experience


    • Matric
    NQF4 in short term insurance

    • RE level 1

    • Minimum 5 year's Senior Management experience

    • 6 – 8 years experience in the High Net Worth personal lines insurance

    • Previous experience in underwriting (preferred)

    Knowledge and Skills


    • Very strong managerial, proven leadership and inter-personal skills

    • Strong high-net-worth technical and product knowledge in claims and underwriting

    • Analytical and logically minded

    • Ability to solve complex problems

    Personal Attributes


    • Ability to work under pressure and meet tough deadlines.

    • Resilience

    • Team player

    • Attention to detail

    • Robust

    Core Competencies

    Cultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through others