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    • Customer Engagement - Northern Cape - Vestas

    Vestas
    Vestas Northern Cape

    1 month ago

    Default job background
    Description

    Job Title: Customer Engagement & Service Contract Engineer

    Summary:

    The ideal candidate will develop and maintain relationships with existing customers, leverage relationships to ensure renewals of Service contracts, define common strategy in customer relationship management, and develop new business opportunities.

    Key Responsibilities:

    • Develop and maintain relationships with existing customers to ensure contract renewals.
    • Define a common strategy for customer relationship management with the Area Supervisor.
    • Identify new business opportunities and pursue recapture opportunities for lost accounts.
    • Prepare Time & Material quotations and increase backlog with this type of sale.
    • Assist in negotiating new Service Contracts, amendments, and service quotations.
    • Provide answers to contractual questions from Customers, Sales Department, and Area Supervisors.
    • Resolve technical open cases through proactive communication, regular meetings, and close collaboration with Product Support Department.
    • Control project bonuses and penalties (incentive; variable price).
    • Prepare Monthly Windfarms Reports for customers and upload them to the customer portal.
    • Invoice all customers and update billing plans in the ERP system.

    Requirements:

    • Engineer or Business Administration graduate.
    • Experience in contract management.
    • Fluent in English (written and spoken).
    • Electrical, renewables, mechanical knowledge will be considered.
    • Wind turbine, energy, or aircraft industry experience will be considered.

    Competencies:

    • Collaboration.
    • Leadership skills.
    • Flexibility.
    • Problem-solving orientation.
    • Customer and business orientation.
    • Contract management skills.
    • Negotiation.
    • Attention to detail.
    • Willingness to learn.

    Estimated Salary: R500,000 - R700,000 per annum depending on experience.

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