Operations Manager - Sandton, South Africa - HotelJobs

HotelJobs

Verified Company

Sandton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

SEEKING A HIGHLY MOTIVATED AND EFFICIENT OPERATIONS MANAGER FOR GROWING BEAUTY, GROOMING SALON BRAND

We are seeking a dynamic, organized, and highly motivated Operations Manager, who has strong leadership and management skills and the ability to motivate and inspire a team.

As Operations Manager, you will be working closely with cross-functional teams.

You will be responsible for ensuring the day-to-day smooth operation of stores, streamlining of processes, whilst utilizing excellent communication and interpersonal skills.

Responsibilities will include, but are not limited to:

Identify guest problems and complaints and create effective resolution plans
Evaluate employees through performance reviews
Aid in the training of new employees
Ensure the machinery and equipment in all stores are in perfect working order
Maintain inventory and the cost of all supplies monthly
Ensure thorough and stringent cleaning and immaculate organization of stores and stock
Maintain impeccable employee and company records
Interview prospective employees and work on hiring, dismissing, and disciplinary action policies
Complete daily, weekly, and monthly status reports inclusive of sales, employee, stock, and guest reviews
Support, enforce, and promote the brand's policies as set in the employee handbook and procedures manual
Create, update and maintain operational sheets
Support store managers in enforcing brands' procedures and protocols
Keep the brand's high quality and international standards ahead of the local industry
Create a strong "team and family" environment amongst staff to enforce and promote a gratuitous culture
Maintain relationships with service providers
Work with teams to ensure service delivery by all employees
Maintain all company standards and legal requirements
Attend training courses/meetings as required
Market, promote, and generate business via outreach and instore marketing programs
Create an environment in which people of diverse backgrounds are motivated to achieve common goals at their highest level of performance