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    Virtual Concierge Specialist - Bloemfontein - Wear The Shield

    Wear The Shield
    Wear The Shield Bloemfontein

    3 weeks ago

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    Description

    Virtual Concierge Specialist Opportunity

    About the Role

    We are seeking a highly skilled Virtual Concierge Specialist to deliver exceptional customer service. As a cornerstone of our team, you will be responsible for managing client inquiries and providing timely, personalized responses.

    Responsibilities

    • Manage client inquiries via Live Chat, email, and contact forms 24/7
    • Provide empathetic and efficient issue resolution with swift escalation procedures
    • Proactively engage clients and agents to foster stronger relationships and gather feedback
    • Support clients in the absence of Customer Success Managers

    Requirements

    To succeed in this role, you will need:

    • Minimum 3 years of customer service or administrative experience (B2B environment preferred)
    • 1-2 years of Virtual Assistant experience is required
    • Strong background in Customer Service is essential
    • Subject Matter Expertise in Customer/Client Support
    • Experience with eCommerce tools/software like LiveChat, Gorgias, Shopify, Zendesk, Re:Amaze, Freshdesk (preferred)

    What We Offer

    We provide a competitive compensation package, including:

    • $5 USD per hour while working from home
    • Full HMO Health Insurance + Dental Coverage
    • Company Swag Kits: Exclusive Merchandise
    • Generous Paid Time Off
    • Performance and Recognition Bonuses
    • Holiday Pay & Year-End Bonuses

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