Unified Endpoint Management Technical Specialist - Johannesburg, South Africa - Mediro ICT

Mediro ICT

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.

Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.

Continuously work on improving the operational stability.

Work on automation of platform operations, troubleshooting and maintenance topics.

Interact with an international product team, external providers, vendors and customers.

Treat security as a first-class citizen.

Work closely with stakeholders, development teams in constantly improving Endpoint Management platforms stability and availability.

Experience with ITIL processes (Incident, Change and Problem management).

Plan and execute maintenance tasks (change management).

Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management).

Resolve incident tickets.

Analyse and resolve problem tickets.

Experience with VIP and End-user support.

Experience with technical documentation, standard operating procedures and user support guides.

Experience with Active Directory/Azure Active Directory.

Exposure to device management ( SCCM, Workspace One, Microsoft Intune etc.)

Exposure to troubleshooting infrastructure, network and integration issues.

A university degree/diploma or a comparable qualification.

A minimum of 3 years related working experience.

Between - 7 Years