Technical Support Manager - Johannesburg - Be Different Recruitment

    Be Different Recruitment
    Be Different Recruitment Johannesburg

    1 week ago

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    Description

    Support Manager Job Description

    A leading cash management company seeks a Support Manager to oversee technical support for ICT operations through efficient Service Desk and Service Delivery Management teams. The Support Manager will be accountable for delivering the functional strategy and service management performance in line with service level agreements (SLAs).

    • Master's degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar field
    • Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (desired)
    • Proficiency in Microsoft Office Suite
    • Excellent customer service skills
    • Proven team leadership abilities
    • Business analysis expertise
    • Strong written and verbal communication skills
    • Programming language proficiency
    • Understanding of data modeling and database management
    • Familiarity with ICT project management principles (e.g., Agile)
    • Knowledge of Software Development Life Cycle (SDLC)
    • 8 years of experience in a technology department
    • 5 years of management experience leading a team of ICT professionals
    • 3 years of experience in the financial industry
    • Technology strategy and innovation
    • Planning and organisation
    • Technical implementation within own area
    • Vendor management
    • Customer management
    • Business partner relationship management
    • Quality
    • Risk management
    • Finance
    • Leadership and people management


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