Debt Collection Agent - Pretoria, South Africa - Ver-Tex Solutions

Ver-Tex Solutions
Ver-Tex Solutions
Verified Company
Pretoria, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Ver-Tex Solutions has established itself as a leading debt recovery company since 2008.

Our company is guided by the principle of respect - respect for our clients, employees, and respect for the people we are collecting from.

We handle all our business professionally and effectively.


Knowledge and Skills:

  • Proficiency, complete understanding of collections software systems and computer literacy
  • Business Acumen, customer profiling capability of understanding customer payment history
  • Persuasion and negotiation skills (Adult to Adult conversation), the ability to be able to persuade customers to pay their debts and/or make arrangements to pay them off over a reasonable affordable time period, which may involve using persuasive language or negotiating with customers to find a solution that works for both parties.
  • Organizational skills, the ability to manage deadlines and prioritize their workload accordingly.
  • Attention to detail, the ability to be detail oriented.
  • Conflict management, demonstrate the capability to employ common sense and integrity.
  • Dispute resolution, the ability to resolve disputes efficiently and effectively.
  • Collection policies and procedures, have a clear understanding of key policies and procedures.
  • Call quality assurance delivers a high standard of adherence 98% to call scripts.

Behavioral and Personal Characteristics:

  • Have a strong passion in achieving results aligned to targets.
  • Have a strong commitment to time management.
  • Proficient in managing stress and resolving conflicts.
  • The ability of being selfled and disciplined.
  • Strong focus on achieving results.
  • Capable of inspiring and motivating others


Essential (Must have):

  • Grade 1
  • Debt Collections experience.
  • As a Collection Agent, you will leverage your expertise to recover outstanding debts while ensuring compliance with the Debt Collectors Act and adhering to the principles of POPI.
  • Being registered with the Debt Council offers a distinct advantage.

Salary offer:

Basic Salary, R5500 - PLUS:

  • Basic Salary monthly incentives up to R6500 guaranteed monthly based on individual performance.
  • Monthly commission on rand value collected.
  • Monthly incentives on paid Settlements and Electronic payments.
  • Monthly and Annual incentives for top performance.

From R5 500,00 per month


  • High School (matric) (required)


Debt Collection: 1 year (required)

Expected Start Date: 2024/05/01

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