Product Support - Bellville, South Africa - BHBW South Africa Proprietary Limited
Description
Purpose of the Role
The purpose of this role is to grow revenue in the aftermarket department.
Key Performance Areas
- Achieve monthly target for customer work.
- Ensure work In Progress (WIP) is below 45 days.
- Customer visits target customers (min 20 visits per month)
- Achieve gross profit on customer work at 40%
- Manage Big Truck Technicians
- Ensure services are up to date on units under the portfolio.
- Generate service quotes when necessary.
- Ensure that Technicians are productive.
- Conduct machine audits and assessments
- Ensure contract profitability.
- Manage lossmaking contracts.
- Ensure customer retention and obtain new customers.
- Conduct vehicle inspections for Technicians at least once a month
- Manage Non-Productive Labour (NPL)
- Quoting foreign machines and equipment
- Actioning failed load test on units 100% within the time given.
- Service must be completed 100%
- Maintain a safe working environment (according to safety policy and procedures)
- Effective selfmanagement and performance ownership
- Adherence to any reasonable instruction
Qualification, Experience and Competencies
Minimum Qualification
- Grade 1
- Are you qualified in relevant trade? (e.g., Diesel Mechanic)
years in a similar role
- Selling experience within the material handling equipment industry
- Experience in leading and managing staff
- Selfstarter with high level of initiative taking.
- Results/actionoriented
- Flexible and adaptable
- Effective analysis of data
- Attention to detail.
- Customer service orientation
- Effective verbal and written communication skills
- Effective interpersonal relationships
- Computer literate
- Team player
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