- Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
- Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
- Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo's solutions effectively.
- Implement project management methodologies to drive success of implemented initiatives.
- Build and maintain strong relationships with key stakeholders at client organizations.
- Serve as a key account manager for clients and ensure all their needs and expectations are exceeded.
- Act as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
- Conduct regular check-ins with clients to review performance, gather feedback, and identify opportunities for improvement.
- Plan and implement initiatives aimed at increasing customer value.
- Monitor and analyze client usage and performance data to identify trends, areas for improvement, and opportunities to enhance the value of OKgo's solutions.
- Collaborate with product and engineering teams to communicate client needs and feedback, contributing to product enhancements and new feature development.
- Provide clients with best practices and recommendations to optimize their use of OKgo's solutions and achieve their business objectives.
- Proactively identify and address potential issues that may impact client satisfaction and success.
- Work closely with the support team to resolve client issues promptly and effectively.
- Escalate critical issues to senior management when necessary, providing detailed reports and action plans.
- Track and report on key performance indicators (KPIs) related to client success.
- Prepare and deliver regular reports to clients, highlighting their performance and demonstrating the value of OKgo's solutions.
- Use data-driven insights to develop and implement strategies for continuous improvement.
- Compile and present business insights gathered from reporting to relevant stakeholders.
- Develop and maintain mutually beneficial relationships with internal teams and external stakeholders.
- Navigate complexities of dealing with diverse stakeholders from different backgrounds and sectors.
- Develop and sustain key relationships between Tracker and its partners.
- Provide strategic insight to senior leadership within areas of expertise.
- Ensure effective cross-functional relationships through sharing information to assist divisions in achieving their objectives.
- Tertiary qualification in Engineering (NQF 7 required).
- Industrial Engineering or related qualification advantageous.
- 3 Years' experience in implementing supply chain technology.
- Demonstrated capability of delivering value for business.
- Strong consultative delivery skills with experience engaging with senior management and operational staff.
- Willingness to work extended hours and travel locally.
- Driver's license with own vehicle.
- Medical aid.
- Provident fund.
- 22 Annual leave days.
-
Customer Success Manager
5 days ago
Valorartte - Selección de personal - Headhunting RandburgCatch is a boutique business process outsourcing organisation with a reputation of consistently delivering excellence for our customers. Unlike other BPOs, we don't treat our people like 'seats'. We treat our people like people. · We want to create 10,000 jobs in Sub-Saharan Afri ...
-
Customer Success Manager
5 days ago
Job Masters RandburgKey Responsibilities · Our ideal candidate will ensure the successful implementation and ongoing management of our supply chain visibility solutions for clients. · They will work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum ...
-
Customer Success Manager
7 hours ago
Catch Recruit SandtonRole and responsibilities: With us, you will ensure clients' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate with cross-functional teams to ...
-
Customer Success Manager
5 days ago
Hewlett Packard Enterprise SandtonCustomer Success Manager · This role is designed as a 'Hybrid' with an expectation that you will work 2-3 days per week from an HPE office, allowing for a great balance between remote and in-office work. · About Us: · Hewlett Packard Enterprise (HPE) is a global edge-to-cloud com ...
-
Senior Customer Success Manager
5 days ago
Talent Sam SandtonCustomer Lifecycle Marketing Specialist · Our client is a pioneering platform driving the Customer-led Growth (CLG) movement. By offering journey tracking, automation, insights, and predictions, their platform empowers businesses to focus on their customer base, attributing growt ...
-
Customer Success Manager
5 days ago
BENTLEY SYSTEMS, INC. City of Johannesburg Metropolitan MunicipalityAbout Seequent · Seequent is a world-leading subsurface software company that helps create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers ...
-
Customer Success Manager
5 days ago
Seequent Limited JohannesburgCustomer Success Manager · Role Overview · The Customer Success Manager is responsible for developing customer relationships that promote product usage, retention, and loyalty. · Key Responsibilities · Become proficient as a generalist user across the most used Seequent products. ...
-
Customer Success Manager
5 days ago
Seequent JohannesburgAbout Us · At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. · We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them deve ...
-
Customer Success Manager
1 day ago
BENTLEY SYSTEMS, INC. JohannesburgBuilding a Deeper Understanding of the Earth to Create a Better World · About Seequent · Seequent, a Bentley Systems company, is a world-leading subsurface software provider. Our mission is to help create a better understanding of the earth, ensuring a better world for all. · We ...
-
Customer Success Manager
5 days ago
BENTLEY SYSTEMS, INC. JohannesburgCompany Overview · Seequent, a Bentley Systems company, builds world-leading subsurface software. We help create a better understanding of the earth to ensure a better world for all. · We are constantly evolving at the forefront of technology to transform how geo-professionals wo ...
-
Client Success Manager
5 days ago
Point Group JohannesburgKey Responsibilities: · Coordinate activities to deliver against client objectives/requirements. · Expertise: · Customer Management · Project Management · Workflow Management · Documentation and Administration · Requirements: · Bachelor's Degree · 5+ years of experience in agency ...
-
Customer Success Manager
3 days ago
Relx JohannesburgSenior Treasury Manager · Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and dr ...
-
Customer Success Manager
1 day ago
Leica Geosystems part of Hexagon MidrandCustomer Success Manager - Renewals EMEA · Job Type: Full-Time · Reports To: Operations Manager · Job Summary: · The Customer Success Manager leads a renewals department within the sales organization. This role focuses on managing and growing a team that oversees hundreds of cust ...
- Professional Career Services Johannesburg
Job Overview · Our client is a leading digital and asset management technology company, seeking a skilled professional to manage client relationships and drive business growth. · Main Responsibilities · Client Relationship Management: Develop and maintain strong, collaborative re ...
-
Credit Manager Johannesburg North
5 days ago
Network Finance. RandburgJob Title · Group Credit Manager · Company Overview · My client is a leading global fast moving consumer goods (FMCG) company that has been in operation for nearly a century. They pride themselves on the production and distribution of varied products that are loved and trusted by ...
-
IT Project Manager
2 days ago
Nexelica RandburgSEO & Web Maintenance Specialist @ Tindlovu Group | Cybersecurity · We are seeking an experienced IT Project Manager to oversee project planning, program management, and ensure successful project delivery on time. · Key Responsibilities: · Oversight of project planning and progra ...
-
Accountant Johannesburg North
5 days ago
Network Finance. RandburgSenior Accountant Role in IT Distribution Industry · As a Senior Accountant, you will play a critical role in supporting the Financial Manager in various financial functions essential to our organization's success. · Duties and Responsibilities · We are seeking an experienced pro ...
-
Financial Manager
5 days ago
Communicate Finance RandburgJob Opportunity · A talented Financial Manager is sought after to play a pivotal role in driving the financial success of our client in Johannesburg. · Key Responsibilities · The successful candidate will be responsible for steering financial strategies, ensuring smooth financial ...
-
Manager Distribution Johannesburg North
5 days ago
Network Finance. RandburgKey Responsibilities · We are seeking an enthusiastic and ambitious Financial Manager to drive results and contribute to the success of our organisation. · About the Role · A leading specialist IT distributor in South Africa offers a diverse range of technology products, from PCs ...
-
Catman Planning Manager
3 days ago
Nestlé SA RandburgRole Overview · Nestlé is seeking a Category Manager to be based in Bryanston, with a history spanning over 150 years and a reputation for perfection. This is an opportunity to contribute to the company's status as the world's leading food and beverages brand. · Main Responsibili ...
Customer Success Manager - Randburg - Tracker South Africa

5 days ago

Description
Job Title: Customer Success Manager
Overview:
The Customer Success Manager will be responsible for ensuring the successful implementation and ongoing management of OKgo's supply chain visibility solutions for clients. This role will work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from our products and services.
Responsibilities:
Requirements:
Benefits:
-
Customer Success Manager
Valorartte - Selección de personal - Headhunting- Randburg
-
Customer Success Manager
Job Masters- Randburg
-
Customer Success Manager
Catch Recruit- Sandton
-
Customer Success Manager
Hewlett Packard Enterprise- Sandton
-
Senior Customer Success Manager
Talent Sam- Sandton
-
Customer Success Manager
BENTLEY SYSTEMS, INC.- City of Johannesburg Metropolitan Municipality
-
Customer Success Manager
Seequent Limited- Johannesburg
-
Customer Success Manager
Seequent- Johannesburg
-
Customer Success Manager
BENTLEY SYSTEMS, INC.- Johannesburg
-
Customer Success Manager
BENTLEY SYSTEMS, INC.- Johannesburg
-
Client Success Manager
Point Group- Johannesburg
-
Customer Success Manager
Relx- Johannesburg
-
Customer Success Manager
Leica Geosystems part of Hexagon- Midrand
-
ZMA 14598 - Client Success Manager (SaaS) – Gauteng
Professional Career Services- Johannesburg
-
Credit Manager Johannesburg North
Network Finance.- Randburg
-
IT Project Manager
Nexelica- Randburg
-
Accountant Johannesburg North
Network Finance.- Randburg
-
Financial Manager
Communicate Finance- Randburg
-
Manager Distribution Johannesburg North
Network Finance.- Randburg
-
Catman Planning Manager
Nestlé SA- Randburg