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- Assist customers with their technical issues, coordinate with relevant experts to provide solutions, and offer demonstrations, training, and consultations when necessary.
- Maintain strong customer relationships, manage expectations, and strive towards an excellent customer experience.
- Ensure the delivery of products meets client requirements and deadlines by actively participating in the development processes.
- Regularly visit customers within the assigned area and make recommendations for their current and future technology needs.
- Respond to technical problems ensuring smooth implementation and product launch.
- Keep updated with technology trends and best practices in the market, take initiative in innovation, and work towards constant improvement.
- Collaborate closely with key stakeholders within the organization to define and enhance new products.
- Mentor developers, support their skill development, and encourage better operational practices.
- Develop and test system modules, conduct testing of completed code modules, and ensure a smooth system deployment with intended functionality.
- Translate functional specifications into workable project deliverables and stage them according to team capability.
- Be in charge of quality control and project management.
- Proven experience in Technical Account Management or related fields.
- Hands-on experience in complex project management and web-based user interface development.
- Experience working with Government entities preferable.
- Strong problem-solving, communication, and leadership skills.
- Excellent organizational and time management skills.
- Customer-centric, attentive listener, and effective negotiator.
- Familiar with Financial systems, accounting concepts, software development lifecycle and processes, and transactional knowledge.
- Ability to work well within a team.
- Tertiary technical qualification as Business Analysis, Developer or similar
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Technical Account Manager - Johannesburg, South Africa - Sci Tech Placements
Description
Work model: On-siteResponsibilities:
Qualifications:
Salary: R 80 000, plus medical aid and other