Account Manager - Durban - The Legends Agency

    The Legends Agency
    The Legends Agency Durban

    2 days ago

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    Description

    Job Description:

    Account Manager Position in Durban

    Role Summary:

    We are seeking a highly skilled and experienced Account Manager to lead our efforts in managing relationships with key stakeholders, driving business growth, and expanding services to our customer base.

    Main Responsibilities:

    1. Customer Strategy Development

    • Strategic Planning: Develop and implement customer strategies for the designated area, aligned with company objectives.
    • Stakeholder Alignment: Obtain sign-off across the business on strategy to ensure alignment.
    • KPI Implementation: Establish and implement key performance indicators (KPIs) in line with the agreed strategy.

    2. Relationship Management

    • KPI Management: Set and review KPIs for customers, ensuring compliance from both the customer and the company.
    • Strategic Partnerships: Identify opportunities to build strategic partnerships by exploring areas for collaboration.
    • Internal Coordination: Manage internal business functions to ensure they meet the agreed KPIs.
    • Customer Support: Address and resolve customer queries and concerns promptly and effectively.

    3. Business Development

    • Opportunity Identification: Identify and pursue opportunities for expansion within your area of responsibility.
    • Solution Matching: Align the company's business capabilities with customer needs by identifying and proposing appropriate service solutions.
    • Commercial Negotiations: Work with the Commercial Team to guide discussions and negotiate commercial agreements with customers.
    • Profitability Management: Implement rate reviews and increases as necessary to maintain the profitability of your area of responsibility.

    4. Supply Chain Efficiencies

    • Cross-Functional Collaboration: Work closely with the Supply Chain team to deliver efficiencies and negotiate with customers on agreed improvements.
    • Supply Chain Optimization: Build and maintain relationships between the Supply Chain team and customers to optimize their supply chains.
    • S&OP Process Management: Actively manage the Sales and Operations Planning (S&OP) process within your area, focusing on key cost drivers such as stock cover and SKU cover.

    5. Self-Management

    • Ownership: Take full ownership and accountability for tasks, demonstrating effective self-management in planning, prioritizing, and personal development.
    • Quality and Productivity: Ensure that the quality and productivity standards of work are consistently and accurately maintained.

    Requirements:

    • Education: Bachelor's Degree or equivalent in a relevant field

    • Experience:

    • 3 years of account or general administration experience, preferably in an FMCG environment

    • 5+ years of experience in supply chain management

    Skills and Competencies:

    • Strategic Thinking: Ability to set and implement strategic objectives

    • Relationship Building: Strong interpersonal skills to build and maintain strategic partnerships

    • Problem-Solving: Excellent analytical skills to identify opportunities and solve problems effectively

    • Negotiation: Proven experience in negotiating commercial agreements and rate reviews

    • Supply Chain Knowledge: In-depth understanding of supply chain processes and S&OP management

    • Self-Management: Demonstrated ability to manage time effectively, prioritize tasks, and maintain high productivity and quality standards

    Reporting and Performance:

    • Reporting Line: Directly reports to the Customer Executive

    • KPI Monitoring: Regular monitoring and reporting on customer KPIs, business development progress, and supply chain efficiencies

    Geographic Scope:

    • Area of Responsibility: Durban and surrounding regions with national interactions as needed

    Key Relationships:

    • Internal: Collaboration with Supply Chain, Commercial, and Operations teams

    • External: Regular interaction with key customer accounts and stakeholders



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