Demand and Capacity Manager - Brackenfell, South Africa - Shoprite Group

Shoprite Group

Verified Company

Brackenfell, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Closing Date
2023/03/20

Reference Number

SHO

Job Title

Demand and Capacity Manager

Job Type

Permanent

Location
Country

South Africa

Location
Province

Western Cape

Location
Town or City

Brackenfell, Cape Town

Purpose of the Job

The purpose of the IT Demand and Capacity Manager role is to effectively and efficiently manage and coordinate the forecasting of demand and capacity requirements and communicate these to the delivery units.

The role is critical to the integrated IT Shoprite organisational success and works closely with the Business Engagement Managers (BEMs), Technology Unit Managers and Portfolio Management Office to develop and manage accurate demand forecasts and capacity requirements at the appropriate levels, horizons and intervals.

Job Advert Details
Job Category

Job Objectives
Govern, manage and execute the demand pipeline and IT unit capacity.
Develop a Demand and Capacity Framework, defining the processes and tools to effectively forecast, plan, schedule and monitor resourcing across projects, changes and delivery road maps.
Facilitate the annual and quarterly planning cycle including structuring, capturing, estimating and mapping of demand against agreed plans and resource base.
Develop, define and implement the overall IT demand management structure, capability needs, and processes in agreement with IT Leadership.
Ensure demand and capacity expectations and potential risks are proactively managed and communicated.
Liaise and work with the BEMs to shape, implement and ensure consistent execution of the demand management processes.
Attend relevant business and decisionmaking forums that deal with future IT demand and new requirements.
Qualifications
Degree or Diploma in Information Technology, Computer Science or related (essential).
Certification / qualification in Project Management (essential).
Experience
Experience

in a retail or FMCG environment - (highly beneficial).

Knowledge and Skills
Highly proficient in performing statistical analysis, identifying forecast trends and seasonality, recognising turning points in demand, and monitoring changes in key business drivers (essential).
Demonstrated ability to interface with key functions to integrate inputs and data into actionable insights and plans (essential).
Strong working knowledge of project management methodology and integration of lifecycles (essential).
Sound level of proficiency with MS Office (specifically Project and Excel) (essential).
Knowledge of Project, Program, and Portfolio Management (essential)

purpose of the IT Demand and Capacity Manager role is to effectively and efficiently manage and coordinate the forecasting of demand and capacity requirements and communicate these to the delivery units.