Service Advisor - Stellenbosch, South Africa - BMW Stellenbosch

Description

BMW STELLENBOSCH

Service Advisor/After-Sales Consultant

Main Purpose of the Role:

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals


Key Performance Areas:

• Prepare for the arrival of the customer and vehicle
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Regular Liaison with customers
• Ensure accurate invoice payments
• Professional Vehicle hand over
• Customer follow up and reminders
• Attend weekly service meetings

Qualifications and Experience:

-
A minimum of 2 years in a similar position within a motor dealership.

• Senior Certificate Grade 1
• Driver's License and Own Transport
• Technical qualification and/or aptitude would be advantageous.

Skills and Personal Attributes:

• Excellent interpersonal communication skills.
• Customer and Service Orientation
• Problem Solving Ability
• Self-Management & Resilience
• Team Orientation

Application Question(s):

• What is your Residential Area?

Experience:

Automotive Dealership: 2 years (required)