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  • Product Support Manager - Pietermaritzburg - Pronel Personnel

    Pronel Personnel
    Pronel Personnel Pietermaritzburg

    1 week ago

    pronel personnel background
    Description

    **Product Support Manager Role Summary (50 words)**

    The Product Support Manager is responsible for ensuring dealers have the latest product information, conducting audits and site visits, delivering technical training, managing warranty costs, overseeing inventory, and enhancing operational efficiency.

    Job Description:

    • Key Contact for Dealers: Inform dealers about product updates and technical bulletins.
    • Dealer Audits and Site Visits: Conduct workshops, warranty evaluations, and monitor dealer compliance.
    • Technical Training and Support: Deliver training and ongoing support for systems and products.
    • Warranty Management: Monitor and manage warranty costs to optimize performance.
    • Inventory Management: Oversee warranty inventory and coordinate rework for key components.
    • Operational Efficiency: Enhance operational efficiency through strategic initiatives.
    • Digital Platforms: Keep digital platforms and portals accurate and up to date.
    • Travel and Support: Travel frequently for on-site visits and dealer support, both locally and internationally.
    • Insights and Process Improvement: Provide actionable insights from the field to improve assembly and repair processes.

    Requirements:

    • Flexibility and Travel: Willing to travel on short notice, including cross-border and international trips.
    • Passport and License: Holds or is willing to obtain a valid passport promptly. A code 14 driver's license with PDP is a plus.
    • Qualifications: Qualified Diesel Mechanic Trade Test is essential.
    • Technical Aptitude: Strong technical aptitude, including diagnostic abilities and problem-solving skills.
    • Reporting and Communication: Proficient in preparing and delivering professional reports.
    • Independence and Proactivity: Self-driven with a proactive attitude and ability to work independently.
    • Familiarity with Warranty Practices: Familiarity with warranty practices standards is advantageous.
    • Comfort in Dynamic Environment: Comfortable working in a fast-paced, dynamic environment.

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