Customer Services Representative - Durban, South Africa - ParkerSteel

ParkerSteel

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Here at
Parker Steel we have an exciting opportunity for a
Customer Services Representative to join our Customer Services team at our satellite office in Durban.

You will be working on a
full time, permanent basis, 42.5 hours per week Monday to Friday and in return, you will receive a
competitive salary of R12,000 per month.

The Company
ParkerSteel Limited are a processor and distributor of multi metal and engineering tool products to UK industry. Our business objectives are to provide competitive, bespoke quality products and services on a "just in time" basis.

We are totally focused on providing a fast and reliable service to our customers, large and small, to support them in delivering their objectives.

ParkerSteel is part of a larger, extremely well-funded Multinational, £1bn+ conglomerate of Steel businesses, headquartered out of Dubai, employing in excess of 3,000 people.

Our staff are the core of our business and are the most valued asset.

This is reflected in the way we are continuously investing and supporting our staff to improve their skills through training and development.

This is facilitated through innovation, clear and consistent communication to all stakeholders, and by commitment and effort to deliver value to all.

The Role and Responsibilities will include:

Be responsible for contacting a specified group of customers, by telephone to update on any delays or obstacles in production of goods.
Respond to customer enquiries and queries for the same specified group of customers, on the CS system and making the necessary arrangements to resolve any issues.
Raise appropriate collection and credit note requests.
Update the AS400 diary system and/or notepad with details of collection activity or other customer contact.
Liaise with both Sales Teams and Customers to ensure a smooth and quick resolution of all queries relating to incorrect delivery or an order.
To have a business like, courteous telephone manner in order that good working relationships may be established with both internal and external customers.
Answer inbound calls from customers.
Rectify any CS query on the day of being reported

The Person

Confident & selfmotivated
Ambitious and results driven
Professional and customer focused
Have a business like, courteous telephone manner in order that good working relationships may be established with both internal and external customers.

Benefits include