Senior Manager - Johannesburg, South Africa - MTN Nigeria

MTN Nigeria

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Strategic input

Develop the Value Added Services strategy
Identify key changes to Value Added services in the future from technological, commercial, business and consumer behaviour perspectives and determine how these could impact Value Added Services plans and strategies
Determine strategies with suppliers to ensure MTN products are superior in performance and functionality
Develop the target product and services architecture for the next 35 years using proof of concept approach to determine viability

Planning & Delivery

Ensure these plans are aligned with business requirements and budgetary prioritisation
Ensure Value Added Services designs are developed in order to achieve these plans
Ensure planned Value Added Services are delivered on time to meet operational requirements
Ensure the effective utilisation of Value Added Services infrastructure, scalability and capabilities
Ensure Value Added Services meet business requirements and are sufficient for growth in customer numbers and demand
Develop policies on the deployment of Value Added Services equipment
Oversee and approve detailed product and service design ensuring impact on existing systems (including network capacity) and processes, is managed
Ensure vendor interaction and selection is managed appropriately including oversight and approval of equipment configurations
Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent overreliance on a few individuals
Ensure performance of deliverables is monitored, investigated for performance and functionality issues, and future designs optimised around root causes identified
Ensure compliance of all payment systems with all regulatory, commercial and business requirements (e.g. Security and integrity of banking systems)
Facilitate transfer of MTN-SA developed technology to other African markets

Communication and co-ordination

Ensure coordination between Value Added Services plans and the plans from Payment Systems and other Network departments (Radio, Core & IP, Transmission etc.)
Liaise with Marketing in defining their product roadmap and definition of their products
Consolidate requirements for Value Added Services and decide on clear development paths while managing what may be opposing views from different stakeholders
Build the understanding of existing and emerging Value Added Services technologies and capabilities across the business
Represent MTN SA at various industry forums and deliver presentations on Value Added services

Financial Management

Forecast, plan and develop Value Added Services budgets in line with MTN SA financial requirements
Identify key investment requirements for Value Added Services
Manage Value Added Services expenditures in line with agreed budgets
Oversee and approve Value Added Services equipment configurations to be ordered from suppliers including cost control and full lifecycle costing
Identify and eliminate noncontributory expenditures

Project Delivery

Business Analysis

Perform Business Analysis in line with the methodology and guidelines
Identify ways to fine tune policies, processes and systems in line with changing work practices
Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
Identify and implement innovative ways to use minimum resources to achieve maximum outputs