- Resolve complex technical and financial issues that the primary support team cannot resolve
- Analyse trends in incidents reported and resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
- Document the process applied and resolution used to resolve incidents to maintain a library of knowledge to be shared with support and IT teams
- Proactively review all environments to ensure the mitigation of risks
- Address risks identified by internal and external audit
- Ensure compliance with best practice and standards
- Build a sustainable working relationship with customers to ensure good customer service
- Work with both internal and external teams to drive root cause resolution of incidents identified by primary support team
- Develop, enhance, and maintain applications that conform to user requirements and specified architectural design
- Work with finance business users, internal technical teams, and development partners to deliver effective new solutions and enhancements
- Conduct post-implementation monitoring and support for new releases
- Mentor junior associates
- Have a financial/accounting background and moved into the tech space
- Be great at working with people
- Have at least 4 years' experience working with Dynamics365 or a similar financial system
- Be a natural "go-to person" for the team
- Have a qualification in IT, finance, or business
Finance Systems Specialist - Durban, South Africa - Mr Price
Description
System Analyst Whiz
We're seeking a skilled system analyst to join our Finance team and drive value through technical expertise.
You'll play a key role in shaping our new and enhancement projects in the Finance space, focusing on our cloud-based Dynamics365 finance system. As a technical specialist, you'll lead the scoping and definition of new projects and business requirements, driving functional design and assisting in technical design.