Regional Manager: Cbc - Nelspruit, South Africa - Nedbank

Nedbank

Verified Company

Nelspruit, South Africa

4 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Req Number

Closing Date

19 July 2023
Location

Mpumalanga

Nelspruit
Cluster
Total Bus Banking and Retail
FAIS Affected
FAIS Affected
Yes
Job Purpose
To provide leadership, manage sales & service, mitigate risk, grow market share and deliver an integrated customer experience through the execution of endtoend strategic objectives and to take ownership of the Nedbank brand

Responsibilities:

Ensure that all individual and department results are delivered.
Develop and manage area budget through diligent expense management and according to the strategic business requirements.
Deliver world class client service and adhere to Nedbank expectations and standards.
Ensure that all projects, processes and systems required are launched, delivered and implemented on time.
Drive and monitor the implementation and execution of the RBB strategy through communication, observations and testing for understanding.
Drive and monitor sales (acquisition, cross sell and upsell) against set targets for all client segments
Ensure increased revenue (i.e. Net Interest Revenue[NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
Promote Nedbank market reputation and presence by role modelling the brand essence and fusing the client experience with the brand promise.
Enable direct reports to develop sales plans by providing agreed information, clarifying how targets will be achieved, resource planning, professional advice and strategic contribution.
Deliver best practice service to client expectations through contact management.
Monitor and manage client, service providers, partners and stakeholder expectations.
Deliver an aligned and integrated customer experience across the Consumer and RBB segments through driving the team.
Ensure trust and respect of department members, direct reports and managers.
Build relationships with all relevant stakeholders by supporting and sharing information and knowledge.
Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
Execute RBB strategy through managerial participation and formulating an operational/tactical plan.
Ensure that RBB objectives and plans are approved, accepted and delivered.
Leverage and influence the matrix leadership structure.
Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
Create a sustainable business through credit, operational and regulatory risk management.
Comply with standards, policies and regulatory requirements of function.
Ensure resource and work allocation through optimising resources, managing work flow and increasing productivity.
Ensure quality and timeous decisionmaking and improved team / department results, taking consistent corrective actions.
Create a high performance sales & service culture.
Leverage synergies and growth opportunities.
Optimise efficiency and embed correct values.
Manage performance of reports and hold them accountable for managing the performance of their reports.
Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
Maintain a capable high performing team by identifying a talent pool.
Build depth of skills and knowledge in the team of managers.

Essential Qualifications

NQF Level
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales
Minimum Experience Level
Minimum 8 years experience in Banking or Financial Services Industry, minimum of 6 years experience at a leadership level, with at least 5 years experience in managing teams.
Technical / Professional Knowledge
Strategic planning
Budgeting
Financial Accounting Principles
Business principles
Communication Strategies
Financial Acumen
Business writing skills
Capacity planning
Relevant regulatory knowledge
Governance, Risk and Controls