Relationship Consultant - Edenvale, South Africa - Barron

Barron

Verified Company

Edenvale, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

PURPOSE

The purpose of the Relationship Consultant is to coordinate the sales process with customers across different segments by capturing orders, liaising with the warehouse and production around stock and branding, sending out and following up on marketing campaigns and to assist with other requests such as indent orders and alterations.

JOB OBJECTIVES

CAPTURING SALES ORDERS

Receive request from customers and capture order on the system accordingly or assist customers with placing the orders on line
Liaise with the warehouse to confirm stock availability and revert back to the client if required
Complete the branding check list if it is a branding order and capture order correctly
Resolving customer queries

SALES CAMPAIGNS

Distribute sales campaigns to customer based and follow up with customers by doing a call campaign
Discuss cross selling and upselling opportunities with the client and capture accordingly

INDENT ORDERS

Complete indent order checklist if customer requires customized product, and submit to sourcing to confirm viability of indent order
Provide feedback to the customer on the outcome

ALTERATIONS

Coordinate alterations process if required

JOB REQUIREMENTS

QUALIFICATIONS
NQF 5 Office administration

KNOWLEDGE
Product Knowledge

Sales Knowledge

Customer care

EXPERIENCE
Sales consultant / administrator 2 years'

Wholesale clothing / apparel industry

Corporate Gifting Industry

SKILLS
Communication

ERP system - MS D365 is desirable

Problem solving skills

English proficiency

Numeracy

Attention to detail

COMPETENCIES
Client relations

Drive and Commitment

Implementation & Control

Teamwork

Adaptability

REPORTS TO
Sales Office Manager