Premium Acquisition Banker - Witbank, South Africa - Absa Bank Limited

Absa Bank Limited

Verified Company

Witbank, South Africa

5 days ago

Posted by:

Thabo Mthembu

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Description

Bring your possibility to life Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
Proactive planning, solutioning, customer acquisitions management and relationship management
Educate customers on Absa's value proposition and digital adoption in area.
Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
Actively contribute to Regional Performance through participation in regional (across BU's) through regional activities/partnerships against defined outcomes based objectives.

Job Description:

Planning and Growth

Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
Maintain and build existing customer portfolio of designated area/branch through proactive crossselling activities
Proactively plan for new sales acquisitions, and drive crosssales to deliver on endtoend fulfilment on sales and service targets
Work across RBB BU's (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
Proactively identify cross sell opportunities of customer portfolios within respective branches/area and execute on customer engagement plan
Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery
Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
As part of sales activities, collate, postassessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
Implement a customer portfolio based plan to drive crosssell, channel migration and relationship management in alignment with Regional business objectives
Proactively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework

Customer and Stakeholder Management

Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an endtoend client solution through a thorough understanding of Absa products and channels
Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective twoway communication, and feedback processes

Colleague

Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
Act as backup for other team members, as part of business contingency plan.
Monitor Individual Sales Performance and support peers towards attainment of Team performance
Identify process efficiencies and share best practices within the Sales team
Proactively network & research to stay current on key areas of expertise
Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management