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- Implement Nando's People policies and procedures, ensuring operational excellence and employee engagement.
- Manage the performance of Patraos within the portfolio, maximizing returns on investments and increasing productivity.
- Participate in recruitment and talent management activities, ensuring the implementation of required training throughout the portfolio.
- Authorise headcount and salary allocation within Casas, determining new appointments and payment thereof.
- Develop and implement climate survey action plans for the portfolio.
- Mitigate risk and improve employee relations through effective IR management.
- Address grievances and disciplinary issues with support from People partners.
- Monitor behaviour in the Casa to prevent abuse of Nandocas.
- Onboard new managers for the Casas within the portfolio.
- Foster an engaged and motivated workforce across the portfolio.
- Set personal development goals and provide feedback to Patraos.
- Develop a pipeline of permanent and temporary managers for the portfolio.
- Drive Nandocas to participate in recognition and incentive opportunities.
- Complete all people-related processes on People Central.
- Oversee Casa activity, including sales growth indicators, Escudo, Talk to Nandos, SOS, and Qpro.
- Ensure adherence to Brand standards and operating policies and procedures.
- Enforce Company regulations, maintaining strict compliance with Occupational Health and Safety, Labour, and other related legislation.
- Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement.
- Respond to crisis situations and work with Patraos to resolve and implement preventative measures.
- Address customer complaints escalated from the team.
- Rectify identified breaches and operational directives.
- Establish impact and mitigation plans for potential disruptions.
- Optimise headcount for Casas within the portfolio.
- Coordinate activities for revamp and acquisition projects.
- Ensure trading, liquor, and Halaal licenses/certifications are in place.
- Monitor gross profit against monthly theoretical targets.
- Identify risks and factors affecting business continuity.
- Track the scorecard for Casas and address concern areas with Patraos.
- Report key metrics for the portfolio.
- Onboard new and acquired Casas for the portfolio.
- Collaborate with the Loss Prevention Officer to identify and implement risk management controls.
- Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects.
- Monitor emergency drills within the portfolio.
- Implement and drive all projects as per project plans.
- Share learnings and oversee the implementation of best practices across Casas.
- Contribute to the development and implementation of plans and strategies for growth within the portfolio.
- Monitor the implementation of national, regional, and local marketing plans and initiatives.
- Collaborate with Marketing to identify and manage marketing activation opportunities.
- Coordinate and execute quarterly CSI and community initiatives.
- Scan the local area portfolio to identify emerging trends.
- Work with Patraos to increase customer headcount.
- Contribute to the annual budget and forecasting process.
- Monitor adherence to financial policies, processes, and budgets.
- Monitor Casa performance and daily sales figures versus budget and targets.
- Analyse Casa expenses and initiate corrective action.
- Coordinate the financial review process.
- Report operational and financial risk to senior management.
- Process requests to sell or dispose of assets.
- Submit new asset requisition and tagging paperwork.
- Decide on equipment repair and replacement.
- Verify and authorise repairs and maintenance invoices.
- Manage relocation, enlargement, and revamp projects.
- Identify opportunities for new viable sites within the portfolio.
- Complete required questionnaires for revamps and relocations.
- NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management) or equivalent.
- Valid Driver's License.
- 5-8 years' experience in a middle management role in a restaurant or retail environment.
- 2-3 years' experience in a senior management role in a similar environment.
- Demonstrated experience in delegation and business planning.
- Restaurant operations knowledge, including people, product, and customer processes.
- Knowledge of running multiple restaurants/business units.
- Real estate knowledge for business and footprint expansion.
- Labour practices and bargaining councils knowledge.
- Nando's Technical Operations Standards and back office systems knowledge.
- Operations audits knowledge.
- Effective communication and coaching skills.
- Competitive remuneration package, including food and beverages.
Area Manager Western Cape - Cape Town - Nando's

1 week ago

Description
Area Manager Position
A strategic leadership role has become available for an Area Manager to oversee a portfolio of Casas in the Western Cape.
The primary purpose of this role is to lead and manage multiple Franchise and Corporate owned Casas, driving performance, growth, and profitability.
Duties & Responsibilities
People Management:
Operational Management:
Marketing and Business Development:
Budgeting and Financial Management:
Property Management:
Desired Experience & Qualification
Education:
Legal Requirements:
Experience:
Minimum
Advantageous
Knowledge:
Package & Remuneration
Market Related
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