Quality Assurance Analyst - Johannesburg

The QA Analyst (DD) is responsible for monitoring, evaluating, and improving the quality of customer interactions across the assigned campaign. · This role focuses on coaching and developing contact centre agents to deliver consistent, high-quality voice, case, and written custom ...

The Quality Assurance Analyst position is responsible for ensuring that claims operations and policy administration areas within FEM conform to regulatory and operational requirements from inception to finalisation. · The candidate will be responsible for conducting divisional qu ...

The QA Analyst (HJ) is a 4-month fixed-term contract role responsible for monitoring evaluating and improving the quality of customer interactions across the assigned campaign. · Monitor voice case and written interactions to assess service quality and process adherence. · Coach ...

Applicants are invited to apply for Job summary · The Quality Assurance Analyst position in Head Office requires ensuring regulatory and operational requirements from inception to finalisation.The successful candidate will conduct divisional quality assurance reviews by assessing ...

We are seeking an experienced Quality Analyst with strong expertise in functional testing, automation (Selenium), and lending/mortgage domain knowledge. The ideal candidate will validate end-to-end banking and lending workflows ensuring compliance with regulatory requirements and ...

We are seeking an experienced · Quality Analyst with strong expertise in functional testing, · automation (Selenium), and lending/mortgage domain knowledge.The ideal candidate will validate end‑to‑end banking and lending workflows, · ensure compliance with regulatory requirement ...

We are looking for a Quality Assurance Analyst to join our team on a fixed-term contract basis. · ...

The QA Analyst (DD) is responsible for monitoring, evaluating, and improving the quality of customer interactions across the assigned campaign. · This role focuses on coaching and developing contact centre agents to deliver consistent, high-quality voice, case, and written custom ...

Join our Customer Service team as a Technical Support Quality Assurance Analyst. · Assess the quality and effectiveness of Technical Support Analysts by reviewing inbound and outbound calls, emails, and chat interactions. · Evaluate technical accuracy, customer service delivery, ...

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on ...

We are seeking an experienced Call Centre Quality Assurance (QA) Analyst to monitor, evaluate, and improve agent performance.The role involves quality assessments, reporting, coaching, and basic training support for a team of approximately 60–70 agents, · ensuring consistent serv ...

We are seeking an experienced Call Centre Quality Assurance (QA) Analyst to monitor evaluate and improve agent performance ensuring consistent service excellence and compliance with company standards. · Monitor and evaluate inbound and outbound calls for quality accuracy and comp ...

+Job summary · Hire Resolve's client is seeking a methodical and results-driven test analyst to identify and apply test procedures to ensure product quality. · +ResponsibilitiesProduct Identification & Test Definition: Select products for review and define appropriate tests with ...

The QA Team Leader is responsible for managing the Quality Assurance (QA) team ensuring adherence to call monitoring evaluation and performance improvement processes. · Key Responsibilities:Supervise QA analysts in monitoring and evaluating customer interactions across various ch ...

We are seeking a Senior System Analyst for a hybrid contract role based in Johannesburg. · The responsibilities include conducting systems analysis to define business and IT requirements, · troubleshooting system issues, · identifying areas for improvement, · and ensuring alignme ...

The QA Team Leader is responsible for managing the Quality Assurance (QA) team, · ensuring adherence to call monitoring, evaluation, and performance improvement processes. · This role plays a key part in maintaining and improving the quality of customer interactions, · identifyin ...

The role involves conducting systems analysis to define business and IT requirements, troubleshooting system issues, identifying areas for improvement, and ensuring alignment with business goals. · ...

We are looking for an Intermediate Automation Quality Assurance Analyst with experience in the Group Life Insurance Risk Industry to work remotely. The candidate must have a Matric certificate and an ISTQB Certificate. · Must have at least 3-6+ years' working experience as an IT ...

Intermediate Automation Quality Assurance Analyst Software Testers with experience in the Group Life Insurance Risk Industry. · Must have a Matric certificate · Must have an ISTQB Certificate - essential · Must have at least 3-6+ years' working experience as an IT Quality Assuran ...

The Africa Assurance Innovation and Digital Data Engineer is responsible for the extraction of data from ERP systems for the South Africa Data Delivery Team. The role requires a good understanding of key ERPs including SAP, Microsoft Dynamics, Oracle, AccPac, Navison, Sage and ot ...