- Sales & Promotion: Maintain brand sales and collaborate on promotions with dealers and institutional customers.
- Market Expansion: Conduct market research, visit dealers, monitor trends, and develop targeted marketing strategies.
- Promotional Material Management: Handle promotional materials registration, distribution, and updates to ensure effective communication with customers.
- New Products & Policies: Promote new products, company policies, and online sales initiatives to enhance customer engagement.
- Dealer & Customer Support: Manage dealer and institutional customer cooperation, including credit and loan investigations, to ensure smooth business operations.
- Channel Management: Execute dealer channel-related tasks to optimize sales performance.
- Post-Loan & Document Management: Oversee post-loan activities and manage critical business documents to prevent potential risks.
- Risk Control: Enforce risk management measures and verify the authenticity of transactions and documentation to protect the company's interests.
- Debt Recovery: Manage repayment tracking, collections, legal actions, and write-offs to minimize financial losses.
- Dealer Training: Develop and implement training for dealers to enhance their skills and knowledge.
- Voucher Handling: Oversee voucher processing between the company and dealers to ensure efficient transactions.
- Other Duties: Complete additional tasks as assigned by leadership to support the team's goals.
- Education:
- Minimum: Matric certificate.
- Preferred: Degree in Finance, Economics, Accounting, Management, or related fields.
- Experience:
- At least 3 years of relevant work experience in sales, marketing, and customer service.
- Professional Knowledge & Skills:
- Strong understanding of CRM and risk management principles.
- Ability to classify dealers by business scale and risk level, and apply targeted marketing strategies.
- Skilled in identifying customer risks during contract signing and visits, and taking preventive measures.
- Capable of executing asset preservation for overdue loan collection.
- Solid grasp of financial and banking concepts such as:
- Principles of Finance
- Bank Credit Management
- Monetary Banking
- Commercial Banking
- Financial Analysis
- Proficient in analyzing corporate financial reports, including assessing repayment ability, profitability, operational efficiency, and growth potential.
- Familiar with the risk characteristics of commercial vehicle operations and can identify hidden risks in customer industries.
- Master the rules and regulations of the commercial vehicle retail business and perform duties in compliance with system regulations.
- Be familiar with the national macroeconomic and financial environment, as well as trends in the automotive finance industry and related sectors.
- Understand the Groups commercial vehicle products and local network layout and be knowledgeable about the operating models of commercial vehicle dealers and fleets.
- Proficient in using Word, Excel, PowerPoint, and other standard office software.
- Communication & Coordination: Effectively communicate and coordinate with others, including professional and courteous phone interactions.
- Analytical Thinking: Ability to gather, interpret, and relate information; identify cause-effect relationships and propose practical solutions.
- Integrity: Adhere to the companys code of conduct, honor commitments, and maintain professional ethics.
- Enterprising Attitude: Display initiative, embrace challenges, set personal performance standards, and strive for achievement.
- Confidentiality: Demonstrate strong awareness and adherence to confidentiality policies, including handling undefined situations responsibly.
- Team Spirit: Understand team roles, maintain a cooperative and positive attitude, and work effectively within team structures.
- Customer Service Orientation: Fulfill service responsibilities, understand client needs, and work toward high customer satisfaction.
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Commercial Analyst - Johannesburg - Staff Solutions Recruitment
Description
Job Summary
We are seeking a highly motivated and experienced professional to manage our sales, marketing, and customer service operations. The ideal candidate will have a strong understanding of customer relationship management (CRM) and risk management principles.
Duties
Requirements
Comptencies/Personal Attributes
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