Area Manager KwaZulu-Natal - Nando's

    Nando's
    Nando's KwaZulu-Natal

    1 week ago

    Default job background
    Sales
    Description

    Area Manager

    A highly skilled and experienced Area Manager is required to lead and manage a portfolio of Nando's restaurants, driving business growth, profitability, and operational excellence.

    Duties & Responsibilities:

    • People Management:
      • Implement Nando's People policies and procedures.
      • Manage the performance of restaurant managers to ensure operational excellence, maximize returns on investment, and increase productivity.
      • Participate in recruitment and talent management activities, including succession planning and capacity building.
      • Determine headcount and salary allocation within restaurants, authorizing all new appointments and payment thereof.
      • Implement the climate survey action plan for the portfolio.
      • Manage employee relations, mitigating risk and improving employee satisfaction.
      • Work with HR partners to address grievances and disciplinary issues.
      • Monitor behavior in the restaurant to ensure that any form of abuse is reported, addressed, and managed accordingly.
    • Operational Management:
      • Oversee restaurant activity to ensure alignment with corporate goals and operational objectives.
      • Manage adherence to Brand standards and operating policies and procedures.
      • Implement and enforce Company regulations, ensuring compliance with Occupational Health and Safety, Labour, and other related legislation.
      • Conduct regular restaurant visits to identify problems, concerns, and opportunities for improvement.
      • Respond to crisis situations and work with restaurant managers to resolve and implement preventative measures.
      • Address and resolve customer complaints that have been escalated.
      • Address and rectify identified breaches and operational directives.
      • Work with restaurant managers to establish impact and mitigation plans for potential disruptions.
      • Maintain an optimum headcount for restaurants within the portfolio.
      • Coordinate activities for revamp and acquisition projects.
      • Ensure trading, liquor, and Halaal licenses/certifications are in place.
      • Monitor gross profit in line with monthly theoretical.
      • Identify risks and factors affecting business continuity and implement plans to improve the business.
      • Track the scorecard for restaurants and work with restaurant managers to address concern areas.
      • Report on key metrics for the portfolio, including presenting a quarterly review.
      • Onboard new and acquired restaurants for the portfolio.
      • Work with the Loss Prevention Officer to identify and implement risk management and prevention controls.
      • Work with the Regional Facilities Manager to implement planned maintenance and minor capital projects.
      • Monitor emergency drills within the portfolio to ensure restaurant manager compliance.
      • Implement and drive all projects as per project plans.
      • Share learnings and oversee the implementation of best practice across restaurants.
    • Marketing and Business Development:
      • Provide input into development and implementation of plans and strategies for growth within the portfolio.
      • Monitor the implementation of national, regional, and local marketing plans and initiatives.
      • Work with Marketing to identify and manage marketing activation and stimulate localised marketing initiatives.
      • Coordinate and execute quarterly CSI and community initiatives.
      • Scan the local area portfolio to identify emerging trends that will affect restaurants.
      • Work with restaurant managers to identify opportunities to increase customer headcount and generate sales growth.
    • Budgeting and Financial Management:
      • Provide input into the annual budget and forecasting process.
      • Monitor adherence to financial policies, processes, and budgets.
      • Monitor restaurant performance and daily sales figures versus budget and targets.
      • Monitor restaurant expenses, analyzing variances and initiating corrective action.
      • Coordinate the financial review process.
      • Report operational and financial risk to senior management for analysis and mitigation.
      • Submit requests to sell or dispose of assets.
      • Submit new asset requisition and tagging paperwork.
      • Decide on the repair and replacement of equipment.
      • Verify and authorize repairs and maintenance invoices.
    • Property Management:
      • Manage relocation, enlargement, and revamp projects.
      • Identify opportunities for new viable sites within the portfolio.
      • Complete the required questionnaire for revamps and relocations.

    Desired Experience & Qualification:

    • Education: Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management).
    • Legal Requirements: Driver's License.
    • Experience: Minimum 5-8 years' experience in a middle management role in a restaurant or retail environment. Advantageous 2-3 years' experience in a senior management role in a similar environment, demonstrated experience in delegation, holding others accountable, business planning, and communicating across a dispersed group of restaurant managers.
    • Knowledge: Advanced knowledge of restaurant operations, including people, product, and customer processes; running multiple restaurants/business units; real estate for business and footprint expansion; labour practices and bargaining councils; Nando's Technical Operations Standards and back office systems; operations audits; communication skills – both written and verbal; coaching and mentoring skills.

    Package & Remuneration:

    • Market Related.
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