Systems Support Specialist - Johannesburg, South Africa - Curiska (Pty) Ltd

Curiska (Pty) Ltd

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Responsibilities and Duties
- and systems skills, an intermediate understanding of IT and to have a positive approach to problem-solving with a keen eye for detail. The

Key skills and attributes for the role

Accountability, adaptability and resilience
Selfmotivated with the ability to work autonomously and as part of a team
Hard working, with above reproach work ethic
Big picture mentality
Problem solving skills
Excellent administration and interpersonal skills
Front line client service skills
Efficient time management and ability to prioritise
Excellent communication, negotiation and relationshipbuilding skills
Intermediate IT support skills
Promote process improvement with impeccable attention to detail
Ability to use multiple computer systems simultaneously, with data integrity as a top priority
Willing to work paid overtime when required, including public holidays on a rotation basis
Ability to analyse data and report trends
Good presentation skills

Minimum requirements

National Senior Certificate
Tertiary qualification would be advantageous
2 Years IT support experience in Financial Services, preferably in the private wealth management space

The Role:

Provide client service support and training to internal and external stakeholders
Deal with client queries or escalate them to relevant departments
Provide functional and technical support to users including, but not limited to, password resets, login issues, interpretation of data and reports functionality
Investigating technical issues whilst liaising with the IT development and support teams for resolution
Managing user creation and user roles, ensuring the correct access and permissions have been granted, prioritising data protection
Ensuring due diligence and client confidentiality requirements are met
Training of new users
Maintaining and developing relevant user guides, processes and procedure documents
Constant monitoring of user experience and liaising with business analysts to identify potential areas enhancement
Collecting stats on user behaviour and issues, analysing the data and reporting on trends
Providing general assistance with basic local IT support,
General management of and assisting with related setups and queries for the client data feeds
Conducting data integrity audits
Utilise multiple proprietary and commercial CRM and other related systems simultaneously to perform all of the above tasks
Take ownership of your own training and development of any new regulatory or other requirements relating to your role, including the use of new systems or programmes or related department processes and procedures
Internal and external relationship building
Such other activities that are commensurate with a Systems Support Specialist status as managers or the Board of the Company may reasonably require