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  • Client Portfolio Manager - Randburg - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Randburg

    3 weeks ago

    Boardroom Appointments background
    Description
    • Drive the Group CRM/Billing and Payments vision, strategy and value proposition to support business growth through technology initiatives. Own and drive the portfolio roadmap, including CRM/Billing and payment activities across all business areas and deliver solutions within the Technology space.
    • Closely collaborate with BAU Functional Heads for MCG business units (MCSA, MAH, CV, NMS) and associated functional streams in EBS to drive technology initiative delivery and implement technology replacements and operating model designs.
    • Liaise with stakeholders to identify focus areas, unpack business value, gather insights and build prioritized backlog items based on cost/value/effort sizing within the Technology area.
    • Functional Strategy:
    • Stay informed about product-line/business unit/enterprise priorities, strategies, goals and emerging technologies, industry trends and economic viability across the portfolio.
    • Facilitate strategy, objectives, metrics, roadmaps and business model changes in alignment with MCG Strategy or Business Unit Strategy with BAU Functional Heads and Executive Leadership.
    • Report progress of activities internally and externally as prescribed by the EBS PMO.
    • Ensure the Portfolio supports the Customer Experience Strategy through engagements with business stakeholders and facilitate/cascade this across EBS Delivery & Support teams.
    • Work with key stakeholders to incorporate the Portfolio into journey strategies and build roadmaps outlining initiatives delivering the strategy which feeds into the Portfolio Roadmap.
    • Coordinate planning and strategic roadmaps with relevant portfolio working groups and across Portfolios in collaboration with all Portfolio Managers.
    • Drive key decisions and approvals through SteerCo including EBS & MCG Group ExCo members.

    Key Responsibilities:

    • Implement a portfolio governance framework and operating model, tracking implementation of relevant initiatives.
    • Incorporate program ways of work into functional stream ways of working.
    • Define SLAs, KPIs and implement portfolio policies, processes and standards.
    • Define program outcomes and outputs in alignment with organizational objectives.

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