Attendant Housekeeping And Guest Service Agent - Pretoria, South Africa - Continental Practice

Description

Our growing company is hiring for a friendly and customer-oriented Guest Service Agent and Attendant Housekeeper who will be responsible for providing exceptional service to our guests.

In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction.

Additionally, you will be responsible for managing reservations, checking guests in and out, and providing recommendations for local attractions and dining options.

Duties and Responsibilities
Welcoming guests as they arrive and checking them into their rooms
Answering phone calls and responding to guest inquiries
Handling guest complaints and resolving issues in a timely and professional manner
Processing payments and maintaining accurate guest records
Assisting guests with luggage and other requests
Clean and sanitize horizontal surfaces such as over-bed tables, counters, and furniture
Clean and sanitize restroom surfaces including toilets, urinals, sinks, showers, walls, floors, and mirrors
Clean and sanitizes vertical surfaces such as walls, ceilings, and windows
Ensure cleanliness of high dust surfaces such as picture frames, vents, and doorframes
Inspect room for proper cleaning and reports any safety or maintenance issues
Remove trash and linen, clean receptacles, and ensure they are prepared for next use
Sanitize high touch areas such as light switches, bed rails, and doorknobs

Qualifications and Skills
Ability to pay attention to detail and respond quickly to instructions
Ability to use digital pager system and computer
Ability to meet the mental and physical demands of this position
Minimum Passed High School Certificate
Thoroughly cleans and disinfects high touch surfaces daily to prevent spread of infection
Cleans floors by shampooing, vacuuming carpets and mopping tile and vinyl surfaces