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- Minimum of 2-3 years of experience in a similar role.
- Strong knowledge of Windows Operating Systems and Office 365.
- Experience with Active Directory and Group Policy management.
- Understanding of networking concepts, including DNS, DHCP, VPN, LAN/WAN.
- Familiarity with basic cloud concepts and platforms like Azure.
- Excellent problem-solving and communication skills.
- Vendor certifications are advantageous.
- Experience of building and supporting windows-based workstations – windows 10 and Windows 11.
2nd Line Support - Cape Town, South Africa - Red Ember Recruitment (PTY) Ltd
Description
Job Summary:The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues. The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.
Key Responsibilities:
User Support:
Provide 1st and 2nd line support for all user IT issues, both face-to-face and via remote support tools.
System Maintenance:
Perform regular maintenance to ensure system availability and performance.
Networking:
Assist in maintaining and troubleshooting the organizations network systems.
Active Directory:
Administer user accounts, permissions, and group policies within Active Directory.
Cloud Operations:
Assist in the basic administration and maintenance of cloud services and assets.
Training will be provided – this is a hybrid environment.
Hardware/Software Management:
Install, configure, and update hardware and software as necessary.
Issue Logging and Escalation:
Log user issues and escalate to higher-level support or external vendors when necessary.
Working from a helpdesk system.
Documentation:
Create and maintain documentation relating to support procedures and system configurations.
Team Collaboration:
Collaborate with other IT staff to manage the support ticket workload and resolve issues.
Training and Development:
Keep abreast of technological trends and developments.