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- Client Engagement Delivery: acts as a subject matter expert, supports Offshore Sales Specialists, enhances customer experience, and resolves client queries.
- Quality Assurance: adheres to service and quality standards, performs quality checks, and continually looks for ways to improve processes.
- Personal Effectiveness: accountable for service delivery through own efforts, collaborates with others, manages time and tasks, and broadens individual skills.
- Matric certification, tertiary qualification advantageous.
- At least 3 years' experience in financial services in a client engagement and technical processing/administration role.
- International Business and offshore investments knowledge advantageous.
- Accounting, Action Planning, Budget Management, Computer Literacy, Data Analysis, Database Reporting, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
- Decision Quality, Directs Work, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns, Tech Savvy
Customer Relations Consultant - Johannesburg - Old Mutual Group

4 weeks ago

Description
Customer Relations Consultant Role
Job Description
This role requires an expert in administration, product, or process who can resolve technical and complex problems.
Main Responsibilities
The ideal candidate will have:
Key Skills:
Key Competencies:
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