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  • Customer Relations Consultant - Johannesburg - Old Mutual Group

    Old Mutual Group
    Old Mutual Group Johannesburg

    4 weeks ago

    Default job background
    Description

    Customer Relations Consultant Role

    Job Description

    This role requires an expert in administration, product, or process who can resolve technical and complex problems.

    Main Responsibilities

    • Client Engagement Delivery: acts as a subject matter expert, supports Offshore Sales Specialists, enhances customer experience, and resolves client queries.
    • Quality Assurance: adheres to service and quality standards, performs quality checks, and continually looks for ways to improve processes.
    • Personal Effectiveness: accountable for service delivery through own efforts, collaborates with others, manages time and tasks, and broadens individual skills.

    The ideal candidate will have:

    • Matric certification, tertiary qualification advantageous.
    • At least 3 years' experience in financial services in a client engagement and technical processing/administration role.
    • International Business and offshore investments knowledge advantageous.

    Key Skills:

    • Accounting, Action Planning, Budget Management, Computer Literacy, Data Analysis, Database Reporting, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

    Key Competencies:

    • Decision Quality, Directs Work, Ensures Accountability, Manages Complexity, Optimizes Work Processes, Plans and Aligns, Tech Savvy

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