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- Handle inbound and outbound customer inquiries through calls, emails, and chat
- Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries
- Troubleshoot and resolve customer complaints and issues with empathy and professionalism
- Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations
- Fluency in English (both verbal and written)
- Previous experience in customer service, preferably in a call center or airline industry
- Exceptional communication and interpersonal skills
- Ability to navigate through computer systems and multitask efficiently
- Willingness to work in shifts and weekends, as required in a 24/7 operation
- Must be legally eligible to work in South Africa
- Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.
- Competitive salary and benefits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Voice Customer Support for Airline Account - Johannesburg, South Africa - ISTA
Description
ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you
Responsibilities:
Requirements
Benefits
What can we offer you?
Our commitment to you