Human Resources Specialist - Johannesburg - CallForce

    CallForce
    CallForce Johannesburg

    1 month ago

    CallForce background
    Full time
    Description

    About the Role

    We are seeking a skilled Human Resources Specialist to join our team at CallForce. The successful candidate will be responsible for a range of HR functions, including recruitment, onboarding, training, employee relations, and compliance.

    Key Responsibilities

    • Recruitment and Staffing
      • Collaborate with hiring managers to identify staffing needs and create job descriptions.
      • Source, screen, and interview candidates for senior level positions.
      • Conduct reference checks and background screenings.
      • Manage the end-to-end recruitment process, including offer letters and onboarding.
    • Onboarding and Training
      • Develop and implement onboarding programs for employees.
      • Ensure that new hires have access to necessary resources and tools for success.
    • Employee Relations
      • Address employee inquiries, concerns, and conflicts in a timely and professional manner.
      • Promote a positive and inclusive work environment.
    • Performance Management
      • Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.
      • Recognize and reward exceptional performance.
      • Identify opportunities for coaching and development.
    • Compliance and Policy Enforcement
      • Ensure compliance with HR policies, labor laws, and regulations.
      • Monitor attendance, leave requests, and timekeeping.
      • Investigate and resolve issues related to employee conduct and performance.

    Requirements

    • Human Resources, business administration qualification, or a related field.
    • 1 year experience in HR functions, preferably in a BPO or similar environment.
    • Knowledge of HR policies, labor laws, and best practices.
    • Ability to handle sensitive information with confidentiality.
    • Proficiency in HR software.
    • Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
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