Junior Front of House - Durban, South Africa - J&A Auto Repairs

Description

NO PHONE CALLS NOR WALK-INS WILL BE ACCEPTED

• Be proactive and have a positive outlook on life
• Willing to go the extra mile
• Be service oriented
• Excellent telephonic, written, interpersonal and communication skills
• Good organizational skills (Time management etc.)
• Big heart
• A cando attitude
• Willingness to learn
• Outgoing and confident & Ambitious
• Fully computer literate
• Highly numerate
• Goal Orientated, team player and is selfmotivated
• Professional & Presentable Appearance
• Demonstrates Personal Initiative
• Problem Solver

Key Responsibilities:

• Greet and welcome customers in a friendly and professional manner.
• Answer phone calls and direct inquiries to the appropriate department.
• Provide basic information about services, pricing, and procedures.
• Handle customer queries and resolve issues or escalate to the relevant person.
• Maintain an accurate and uptodate client database.
• Enter new customer information and update existing records as necessary.
• Ensure the confidentiality and security of client data.
• Generate quotes for customers based on their specific requirements.
• Collaborate with the operations manager and technicians to obtain accurate pricing information.
• Prepare and present quotes to customers in a timely manner.
• Capture job cards into the Evolve system accurately and efficiently.
• Enter relevant details such as customer information, vehicle details, services required, and technician assignments.
• Ensure all necessary information is included and update job cards as needed.
• Contact suppliers via phone to inquire about pricing for parts and supplies.
• Gather necessary information and compare quotes to ensure competitive pricing.
• Maintain a record of supplier communication and pricing information.
• Handle recalls and related communication with customers via WhatsApp.
• Notify affected customers of recalls and provide necessary instructions.
• Coordinate with technicians and other staff members to schedule recall services.
• Courtesy call client 2 days after their vehicle has been collected, review requested.
• Followed by whatsapp with the link to the review

Note:

This job description is a general outline of the key responsibilities and requirements of the Junior Front Office Person role at J&A Auto Repairs.

It may be modified and adapted as necessary to suit the specific needs and objectives of the company.


Job Types:
Full-time, Permanent


Education:

• High School (matric) (preferred)

Experience:

- in a similar position: 2 years (preferred)
- in an administrative position: 2 years (preferred)
- in the Auto Repair industry: 2 years (preferred)