Junior Customer Services Support Operator - Midrand, South Africa - Siemens Healthcare Proprietary Limited

Description

Do you want to help shape the future of healthcare?Our name, Siemens Healthineers, was selected to honor our people who dedicatetheir energy and passion to this cause. It reflects their pioneering spiritcombined with our long history of engineering in the ever-evolving healthcareindustry.

We offer you a flexible and dynamic environmentwith opportunities to go beyond your comfort zone in order to grow personallyand professionally. Sound interesting? Then come and join our global team asIntern Marketing Professional.

Our global team: Siemens Healthineers is a leadingglobal medical technology company. 50,000 dedicated colleagues in over 70countries are driven to shape the future of healthcare. An estimated 5 millionpatients across the globe benefit every day from our innovative technologiesand services in the areas of diagnostic and therapeutic imaging, laboratorydiagnostics and molecular medicine, as well as digital health and enterpriseservices.

Our culture: Our culture embraces differentperspectives, open debate, and the will to challenge convention. Change is aconstant aspect of our work. We aspire to lead the change in our industryrather than just react to it. That's why we invite you to take on newchallenges, test your ideas, and celebrate success.

Please note that this position is only applicablefor currently unemployed applicants from designated groups, as per the companyemployment equity requirements.

Your tasks andresponsibilities :

· Maintains ahigh level of availability for customer requests/inquiries

· Conductstechnical and/or administrative, mainly pre-defined support activities forservice operations and

delivery.

· Processesincoming orders, inquiries and/or requests regarding products and/or services.

· Performsorder management for assigned customers, manages and files clients' informationin the

informationsystem.

· Drives complexissues and questions to respectively qualified Service Technicians or ServiceEngineers.

· Cooperateswith clients and sales representatives to clarify orders and issues.

· Participatesin investigating and resolving commercial and/or technical problems.

· Supportspre-and/or post sales technical product advice for development, implementationand operation of

customersolutions.

· Support theArea Service Manager in all resource planning activities

Your skills andattributes:

· Matric

· Customerservice experience will be advantageous

· Must be anexcellent communicator and have the ability to maintain calm in a volatileenvironment

· Attention todetails with high work accuracy.

· Ability towork under pressure and meet deadlines.

· Ability toestablish and maintain good customer relationships both internally andexternally.

· ComputerLiterate (MS Word, Excel, Outlook).

· Ability towork in a fast paced and dynamic environment.

· Ability towork independently as well as part of a team

Must be a SouthAfrican Citizen