Client Success Manager - 1114 - Johannesburg, South Africa - Johannesburg, Gauteng
2 days ago
Job description
About the client:
Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.
About the role:
We are hiring a
Client Success Manager
for our client to serve as a trusted partner to the agency's clients, guiding them through their digital marketing journey and ensuring long-term success. You'll manage
25–30 client accounts
, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong.
This is not a task-ticking role. We're looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance.
Experience Working In Digital Marketing Agencies Is Required.
What you'll be doing:
- Manage and nurture 25–30 client accounts across various industries.
- Translate technical digital marketing updates into clear, client-friendly communication.
- Act as the main point of contact for all client queries, status updates, and feedback.
- Ensure project deliverables are met on time by coordinating efficiently with the internal team.
- Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.
- Proactively report progress, task completions, and updates without needing reminders.
- Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.
- Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.
- Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.
Who are we looking for?
- Minimum 3 years of experience as an Account Manager, Client Success Manager or related field.
- Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc.
- Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.
- Friendly, confident demeanor with a standout smile and energy that puts clients at ease.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail and strong project manage.
- Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.
- Experience working in digital marketing agencies is required.
- Fluent in English, oral and written.
Position:
Client Success Manager
Remote Status:
Fully Remote
Salary:
Internal Job ID:
1114
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