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    • Remote Customer Service - Durban - Coledesk

    Coledesk
    Coledesk Durban

    2 weeks ago

    Default job background
    Remote
    Description

    Job Description

    Responsibilities:

    • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion.
    • Document all inquires, requests, resolutions, and follow-up tasks.
    • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines.
    • Display a courteous and empathetic attitude to all customers.
    • Perform research to answer customer inquiries and requests.
    • Grow existing customer accounts through exceptional customer service and effective sales techniques.
    • Meet quantitative performance metrics as outlined.
    • Keep customer accounts current by updating databases during calls.

    Qualifications:

    • High school diploma or general education degree (GED) required.
    • 1 year of customer service experience.
    • Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
    • Proficient in Microsoft Office.
    • Excellent interpersonal and communication skills.
    • Comfortable working in a high volume role.
    • Demonstrated ability to prioritize tasks and manage time efficiently.
    • BASIC computer skills in various software and web-based application.

    Key Performance Indicators:

    • Meets quantitative performance metrics as outlined.

    Skills:

    • Communication
    • Interpersonal
    • Problem-solving
    • Time management
    • Customer service
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