Senior Service Manager - Johannesburg, South Africa - Psybergate

Psybergate

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

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What you will be doing:

Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research) collaboratively with the team.
Plan and execute system mapping, customer journeys, scenarios and service specifications.
Analyse research data identifying and generating meaningful insights and behavioural patterns.
Work closely with researchers, designers contributing to the improvement of the design quality and final user experience.
Facilitate workshops with heterogeneous groups of clients and stakeholders.
Define and structure deliverables consistent with project goals.
Create presentations and design strategy documentations.
Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules.
Collaborate with product owners and leaders to design solutions and strategic propositions

What we are looking for:

Completed Bachelors degree or other related qualifications
5 years experience designing complex service design systems for multiple touchpoints projects.
Strong knowledge of usercentred design processes and passionate about solving complex Service and user experience.
Strong background in service and strategic design.
Strong skills in conducting and synthesising research, insights and findings.
Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification.
Excellent portfolio showcasing design solutions and strategic approaches.
Ability to facilitate workshops with senior stakeholders
Knowledge of agile approaches and techniques.
Ability to communicate effectively with different audiences.
A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
Attention to details and organisational approach.
Ability to understand the impact of technology on design deliverables.
Strong interpersonal and stakeholder management skills.
A love of collaboration and learning.