Reservationist - Luxury Game Lodge, Head Office - Johannesburg, South Africa - Hospitality Jobs Africa

Hospitality Jobs Africa

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Are you a dynamic, skilled, and experienced Reservationist seeking a thrilling new challenge? Your quest for an exciting opportunity concludes here Our esteemed client extends a warm invitation to join their exceptional team for their luxurious 5-star safari camp head office, located in Springs, Johannesburg.

Responsibilities include but not limited to:

To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma's

- etc. procedure

To deal with the waitlists and complimentary reservations as per procedure
To ensure that provisional bookings are followed up
Check for double bookings
Maximise occupancy with liaison of the reservationists, Reservations Manager and the General
Manager
Maintain good relations with all other departments
Balance occupancies daily
Ensure that all filing is up to date
Maintain guest history as per procedure
Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be

- outstanding

Ensure the smooth running of the reservations department
Check arrivals
Check groups check payment received
Daily reports to be completed and sent to accordingly
Check up on no shows and cancellations
Reporting to directors
Sober Habits, NO DRUGS
Impressive time management and organisational skills
Dazzling telephone and communication skills
Friendly but professional work ethic.

Attributes

Mature and responsible
Wellspoken, wellgroomed and presentable
Strong leadership capabilities
Positive attitude and approach toward teamwork
Handson approach to the guest experience
Ability to take initiative and problem solve
Excellent guest interaction skills
Passionate and proactive towards personal growth and training
Sober Habits, NO DRUGS

Qualifications & Requirements:

-
ResRequest or similar reservations system
-
Matric (must have passed grade 12)
-
South African Citizenship

Experience:

-
4 years' proven experience as a Reservationist or in a similar guest-facing role within the hospitality industry.
-
ResRequest (or similar reservations system) experience essential

Excellent verbal and written communication skills with a professional and courteous demeanour.
Strong organizational abilities, with keen attention to detail and accuracy.
Proficiency in reservation software and computer systems.
Ability to work in a fastpaced environment, managing multiple tasks simultaneously.
A passion for providing outstanding customer service and ensuring guest satisfaction.
Ability to work collaboratively with a diverse team of professionals.
Familiarity with sustainable tourism practices is a plus.
Multilingual capabilities, particularly in English, are preferred.

Package:

Salary is negotiable depending on experience and references
15 days annual leave
Provident Fund
Working alternating weekends

Take this extraordinary opportunity to be part of a dedicated team that delivers exceptional guest experiences.

If you are ready to embark on this thrilling journey amidst the untamed wilderness, we encourage you to submit your
resume, along with a compelling cover letter showcasing your reservation expertise and passion for the hospitality industry.

We look forward to welcoming you to our client's team

Salary:
R12, R18,000.00 per month

Ability to commute/relocate: