Customer Service Representative - Wydhoek, South Africa - Tech Mahindra

Tech Mahindra

Verified Company

Wydhoek, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Job Title:
Great opportunity for Expats in Europe with Excellent German Language Skills

Role:
Customer Service Representative/ Associate Customer Service - German

Job type :
Full-time

Tech Mahindra is a large IT Service company that is expanding from India to the entire world. Whether it's AI, cybersecurity or everyday automation, TechM plays a leading role in the IT sector.

This is an amazing opportunity for German Speakers to move to Hungry / Romania for great work opportunity, wherein support will be provided in visa processing for relocation to Romania or Hungry.

Job Responsibility

Efficient and effective response to Germanspeaking customer inquiries through all available channels
Voice Process.
Identify customer needs and ensure that they are taken into account when providing a customeroriented service
Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
Demonstrates appropriate sense of urgency for customer responses
All other duties as assigned

Requirements:

Strong verbal communication skills in German language (Minimum Proficiency level B2+ and above)
High problemsolving skills
Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
Typing 25 WPM and 80% accuracy.

Ability to present value-adding solutions to customers

High emotional intelligence and soft skills with the ability to serve highprofile customers
Achieve goals on time with excellent customer care
Ability to learn, acquire knowledge and develop yourself
Experience in a multisystem environment
Preferably 03 years of experience in a contact center or customer service environment

Preferred Competencies:

Demonstrates a strong customer service orientation
Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
Friendly and upbeat style
Ability to handle difficult or irate customers effectively
Ability to set expectations and deliver information in a positive and articulate way

Investigates and takes action to meet customer's needs

Solves routine problems effectively, gathering the information necessary from the customer
Applies systematic approach to solving problems
Professional and positive in interactions with others and is able to establish rapport quickly
Treats others with courtesy and respect
Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

Salary:
R20, R27,000.00 per month

Language: