Technician (I-Site) - Port Elizabeth, South Africa - Staff Unlimited Recruitment

Staff Unlimited Recruitment Port Elizabeth, South Africa

6 hours ago

Full time

Description

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position. Full detail available upon request:

Matric, Grade 12 or equivalent qualification
Forklift operator license
Code 8 drivers license
Trade test, 5 years + industry experience, STEP 1 technical competencies
Minimum of 5-year work experience in the electrical field or similar industrial equipment environment
Excellent electrical knowledge
Ability to interpret and apply technical information
Ability to read and interpret schematics, diagrams, operations manuals, and manufacturer's specifications
Ability to identify and correctly utilise relevant diagnostic equipment and specialised tools
Ability to perform accurate diagnosis / troubleshooting
Must be of sober habits, have high energy levels and general good health – must be declared fit for physical performance requirements of these tasks - physically able to carry, lift, and move heavy objects; must be able to stand and sit for long periods of time; must be able to bend, stretch, twist and reach with body, arms and/or legs.
Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills; must be able to function effectively under pressure
Strong focus on attention to detail and accuracy
Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated

Key performance areas:

Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)
Ensure team contributions are focused to grow department in line with company requirements.
Must be able to interpret fitment guides and instructions
Must have strong ability to understand telematics systems
Understanding the fundamental of the portal related to the telematics system is compulsory
Deliver on customer expectations
Ensure that customer and Branch issues are resolved in a timely manner.
Monitor and advise on machine operational functionality on the web portal
Visit customers to inspect quality of machines communicating to the portal
Perform accurate diagnosis / trouble shooting in the event of breakdowns to the equipment.
Ensuring data in the portal is correct and correctly added in respect to contact details, machine details and customer information
Ensuring all telematics systems are active and always communicating
Monitor and resolve warranty claims.
Develop a high awareness of improvement opportunities throughout the workforce.
Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy – must be thorough and careful about detail in completion of tasks

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