Implementation & Consulting Specialist - Sandton, South Africa - OMK Personnel

OMK Personnel
OMK Personnel
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job Purpose


The purpose of the job is to provide field (onsite at customers) and remote support & consultation to Accsys' customers in order to maintain and improve customer satisfaction levels.


Education

  • Matric plus Degree/Diploma or a relevant tertiary qualification in IT and / or Payroll Diploma.
  • Formal relevant qualification will be an advantage

Work Experience

  • Relevant experience in excel
  • Relevant industry experience
  • PeopleWare experience an advantage

Provide support through:

  • Respond to customer requests promptly.
  • Attend to appointments made to customers as per agreed confirmations
  • Provide consultation to customers as per requests
  • Agree and complete consultations as per the AccsysWay
  • Respond to queries promptly
  • Queries and complaints resolved speedily
  • Investigates problems and suggests possible solutions
  • Ensures that all interactions with the client are professional and positive
  • Follows up on all outstanding queries and update logs on a regular basis
  • Ensure all tickets have meaningful detailed information
  • Takes ownership and responsibility of tickets
  • Gives good input and possible solutions
  • Follow up and resolving open tickets
  • Escalate queries that are complex
  • Gives good input and detail diagnostics when escalating
  • Provide input for more proactive support (i.e., repetitive problems and root cause analysis).
  • Monitors and reports on customer status & support
  • Takes prompt corrective action where service is below standard
  • Ensures that customers and internal services delivery & account management are kept informed.
  • Keeping abreast of new technology and software updates to ensure efficient support.
  • Following the AccsysWay in providing the service

Carry out system testing through:


  • Ensure that the latest version of PeopleWare is installed on your desktop / laptop
  • Participate in the testing of new releases prior to releasing to customers
  • Ensure that you are familiarised and up to date with the latest releases before it is released to customers
  • Escalate any test failures

Salary:
R250, R420,000.00 per year

Application Deadline: 2023/06/15
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