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    • Lead Concierge - Cape Town - Propr

    Propr
    Propr Cape Town

    1 month ago

    Default job background
    Full time
    Description

    Job Title: Lead Concierge

    This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Concierge department.

    You will be managing a diverse team of Concierges, who will need your support and guidance to ensure all of our Guests have a great check-in experience.

    Key Responsibilities:

    • Support the full-time and part-time Concierge teams to provide exceptional service to all our guests
    • Manage the monthly schedule/ roster
    • Ensure all keys are correctly distributed and key management systems are adhered to
    • Coordinate and assign check ins to the Concierge team
    • Solve problems and ensure smooth check-ins
    • Problem solve with your Team on a daily basis

    Requirements:

    • Based in Cape Town
    • In possession of a valid driver's license and a roadworthy vehicle of your own
    • Experience in hospitality or customer service
    • Knowledge of the city/tourist experiences
    • Tech savvy
    • Excellent verbal and written communication
    • Strong interdepartmental communication skills
    • Extremely organised with a high level of multitasking skills
    • Able to adapt to last minute changes and think on your feet
    • Very solution oriented, always looking ahead for a successful resolution
    • Calm under pressure; proactive problem solver
    • Team player; detail oriented
    • Able to work a set shift of 9am – 6pm throughout the week (Monday – Sunday)

    Salary: Estimated R350,000 - R450,000 per annum

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