Trade Partner Support Administrator - Midrand, Gauteng
Only for registered members Midrand, Gauteng, South Africa
1 month ago
* This salary range is an estimation made by beBee
Job summary
The Trade Partner Support Administrator is responsible for providing day-to-day operational and administrative support to trade partners.
Responsibilities
- Process and track partner queries, requests, and transactions accurately.
- Maintain case records, documentation, and audit trails.
- Ensure all tasks are completed in line with agreed SLAs and service standards.
- Escalate unresolved or complex issues to the Team Lead or Specialists.
Customer Service & Communication
- Act as a first-line point of contact for trade partner support queries.
- Provide timely updates and feedback to partners on progress of requests.
- Handle partner communication in a professional and customer-centric manner.
Reporting & Monitoring
- Capture and update data in case management/CRM systems.
- Assist with preparation of reports on partner support activities.
- Monitor open requests and ensure timely closure.
Process & Continuous Improvement
- Identify process gaps and recommend improvements to enhance efficiency.
- Support implementation of new processes or tools within partner support.
- Contribute to knowledge base updates and team documentation.
Governance & Compliance
- Ensure adherence to policies, procedures, and compliance requirements.
- Maintain confidentiality and accuracy of partner and business data.
Job description
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