Route Controller - CapeTown, South Africa - Performability

Description

The role will be responsible primarily for Primary distribution risk management, live route tracking and execution management. Additional to this, the role will be responsible for fulfilling a support function for Secondary distribution business units. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.

Duties:

• Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
• Live visibility and tracking of all routes within the BU on Cella Track
• Tracking and investigation of all "Late" routes
• Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:
• Managing Risk alerts
• Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
• Driver communication and relationship
• Driving corrective action with driver
• Ensure correct escalation processes are being followed Master Data:
• Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
• Full understanding of all Control Tower master data fields KPI Management: Taking full accountability for KPIs and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPIs as part of the "Job Outcome/KPI" section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
• Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
• End-of-shift report to CT Manager. Personal Development:
• Pro-active response to all risk alerts, leading to incident prevention.

Requirements:

• Matric or equivalent
• Advanced Studies (Tertiary Diploma/Degree) advantageous Experience
• Minimum of 2 years experience in operations in transport environment.
• Specific industry experience beneficial.
• Experience with the functionality of TMS systems.
• Non-negotiable: Own reliable transport to accommodate night shift hours.
• Displaying a clear interest in transportation.
• Must be able to work night shift, weekends, and public holidays.
• Computer literacy: Execution Management on a technological platform, Microsoft Office etc.